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| Bronze Watch Recall | Rating: 
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| Posted: Sun Feb 5th, 2012 11:10 pm |
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25th Post |
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oagaspar Site Founder 
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SactoJohn wrote: Hi All,...I hope Dion is as truthful as Steve/Ralf and Peter have been. 
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| Posted: Mon Feb 6th, 2012 02:12 am |
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26th Post |
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SactoJohn 3T WIS
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Steve Laughlin wrote: SactoJohn wrote: Registered and sent reply earlier today, but it seems my post didn't "post" for some reason, so I did it again. We'll have to see what happens to Magrette...
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| Posted: Mon Feb 6th, 2012 06:09 am |
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27th Post |
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bigrustypig 3T WIS 
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Hammerfjord wrote:I've been contacted by a brand I will not name who sold me a gold plated watch a while ago: They found out that it was in fact brass plated and asked me to send it back to get it redone. Aha, Sheriff....You started a gunfight. My watch won't take this "gold thing" sitting down. This is my Papyrium Watch.  
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| Posted: Mon Feb 6th, 2012 09:31 am |
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28th Post |
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Hammerfjord Moderator 
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This Papyrium model is not the same you had before! Did you buy a second one?
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| Posted: Mon Feb 6th, 2012 10:39 am |
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29th Post |
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Clickie McPete 3T WIS
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I appreciate that Benarus is doing the recall so that they get it right. However, I have to wonder if these alloys are really all that different? Is there really a significant difference between them? It almost seems a little extreme and not enough of a big deal to warrant an exchange. The current case looks like bronze to me.
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| Posted: Mon Feb 6th, 2012 10:45 am |
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30th Post |
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Hammerfjord Moderator
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Clickie McPete wrote:I appreciate that Benarus is doing the recall so that they get it right. However, I have to wonder if these alloys are really all that different? Is there really a significant difference between them? It almost seems a little extreme and not enough of a big deal to warrant an exchange. The current case looks like bronze to me. It is bronze...But as bronze is an alloy, it contain various proportions of different metals: Each alloy has special properties. Benarus wants to use the CuSn8 because it seems to have better corrosion reacting with salt water and also has more copper who gives a very slight reddish reflect...
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| Posted: Mon Feb 6th, 2012 11:33 am |
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31st Post |
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Steve Laughlin 3T WIS 
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I really noticed the cusn8 the other day when I was at a store that sold music instruments. The percussion cymbals that are made from cusn8 are a very beautiful color. Once you have them side by side you really notice the difference. Helson has the CUSN8 on the new bronze shark diver and you can tell the difference. Here it is next to one of our Morays that has the wrong material. Once we have all of our past watches restored with the new cases there will not be any questions about which watches look better and have real patina and not tarnish.
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| Posted: Mon Feb 6th, 2012 01:13 pm |
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32nd Post |
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Steve Laughlin 3T WIS
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I want to be clear about some details. This is not the fault of our factory. Our factory was very disappointed when the test results came back and they are paying for most of the recall costs involved. The problem came from the supplier of the bronze, these are people who sell bars of alloys... steel, titanium, brass, bronze... they sell metal bars, they are not a factory or involved in machining. We have a very close relationship with our factory and they are absolutely the best.
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| Posted: Tue Feb 7th, 2012 02:52 pm |
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33rd Post |
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Steve Laughlin 3T WIS
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I didn't have a date from Ralf when I first posted... now I know new info... the new cases will be finished in March. Owners can send their watch to me at any time starting now. please include your name, return address, and case finish (brushed or blasted). I will record this info on a spread sheet with the watch serial number. I will be sending them back in groups as they arrive. There is no timeline or deadline for the recall. I will probably get the remaining new cases sent to me when we are finished so I can do the swap in the US for the late comers.
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| Posted: Tue Feb 7th, 2012 05:09 pm |
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34th Post |
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ericf 3T WIS 
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This whole Bronze fiasco is unreal........Really amazing that all of the sudden the bomb drops and all of the smaller brands sourcing from suppliers gets this news dumped on them....I own a Bronze Anonimo and Im guessing its the real deal since they were one of the first to do bronze.......famous last words.... That said, I don't own any micro brand pieces so this doesn't apply to me, but I really applaud how many of these smaller brands are handling themselves and treating their customers...... The one thing i wish the big guys would take from this is how customer service really can be handled even in difficult PR nightmare types of scenarios.
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| Posted: Wed Feb 8th, 2012 09:24 am |
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35th Post |
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Steve Laughlin 3T WIS
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I was in a Best Buy store the other day and I went into the musical instrument room. They had very nice bronze cymbals on the drum set and they were a nice reddish pink color, they were brand new, unused cymbals. Our new bronze is 100% lab tested cusn8, we will not make the same mistake 2 times and go through all this trouble again. In this photo you can see the new Helson which is the same batch of cusn8 that we have bought and tested. To be more transparent, Ralf and Peter Helson have been in contact with each other since discovering the problem and they have been working together on this to get the correct bronze ordered.  Last edited on Wed Feb 8th, 2012 09:28 am by Steve Laughlin |
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| Posted: Wed Feb 8th, 2012 09:53 am |
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36th Post |
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Steve Laughlin 3T WIS
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I have never had the opportunity to hold the bronze Pam, but I have decades of photography experience and I understand white balance and light temperatures very well. Color over the internet is difficult because of the many different computer monitors out there. But the images that are posted online are only as good as the original photo. The camera that takes a photo needs to be reading the light correctly, if it is not than the white balance will be off and the image will be too blue, too yellow, or too red. When a camera and the lighting are set to match, then the white balance is correct and the other colors become correct. I have found these images of the Pam that I think are correctly balanced and the color of the new Helson with cusn8 can be compared.  I have not adjusted any of the images in photoshop. Last edited on Wed Feb 8th, 2012 09:53 am by Steve Laughlin |
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