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| Hot deal on an Accutron auto today only! | Rate Topic |
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| Posted: Sun Nov 25th, 2007 02:10 pm |
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37th Post |
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Paxman 3T WIS 
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Foster wrote: Got mine yesterday....DOA.  Sorry to hear that, Foster. I hope the warranty will take care of it for you. I assume it came with a card or papers? Should be a good number of these landing next week. Let'sw hope this is the exception and not the rule. I've never used Schnoop before and its a bit of a bummer they don't take returns on defective merchandise. Good luck to you and please keep us posted.
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| Posted: Sun Nov 25th, 2007 02:50 pm |
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38th Post |
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Foster 3T WIS 
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It did come with the card and all papers...nothing was stamped though. The Shnoop site says they will do "everything they can" to help with warranty issues. I emailed them today....I'll probably have to wait until tomorrow to see what they say.
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| Posted: Sun Nov 25th, 2007 03:53 pm |
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39th Post |
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mcwright Admin 
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How do I return a defective product? Even if an item is found somehow to be defective (highly unlikely), please email our support team for assistance. We will do our best to assist you with contacting the manufacturer and exercising the warranty (if applicable). When contacting us, make sure you include your order number and the name of product you are experiencing trouble with. We know we are smart but we're not psychics so we won't know based on yours email address what your problem is. All sales are final on clothing and non-electronic items. We do make exceptions in certain circumstances, and will accept returns for either a replacement, or if necessary, a refund.
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| Posted: Sun Nov 25th, 2007 06:18 pm |
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40th Post |
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KenC Admin 
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In most states, a product that arrives DOA is not a warranty issue...it is a seller issue in that the product delivered is not as promised. It is returnable!
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| Posted: Sun Nov 25th, 2007 09:40 pm |
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41st Post |
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Pro Diver 3T WIS 
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Uh oh! DOA? I don't like the sound of that. I ordered the red/black bezel and I hope there is not a reason why the price is so low on these.
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| Posted: Mon Nov 26th, 2007 01:17 am |
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42nd Post |
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PoliceDog 3T WIS 
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KenC wrote: In most states, a product that arrives DOA is not a warranty issue...it is a seller issue in that the product delivered is not as promised. It is returnable! But with internet purchases, the question is always: exactly how 'returnable'? IOW, how many times do you have to ship a defective product back and forth across the country before you are satisfied? That inconvenience might be what some online sellers are counting on to discourage you from returning it and to take it to a local watchmaker, at your expense, instead. (I once had to ship a suede leather jacket back and forth to Orvis 7 times before the problem was corrected! Luckily, for me, Orvis has outstanding customer service and the shipping was all at their expense....but the time it took...:( )
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| Posted: Mon Dec 3rd, 2007 05:33 pm |
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43rd Post |
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Foster 3T WIS
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I am happy to report that two emails and one week later, I have a pristine replacement on my wrist right now. Looks like Shnoop has good CS to go along with the good deals.:dude: Last edited on Mon Dec 3rd, 2007 06:06 pm by Foster |
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| Posted: Tue Dec 4th, 2007 07:06 am |
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44th Post |
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Paxman 3T WIS
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Foster wrote: I am happy to report that two emails and one week later, I have a pristine replacement on my wrist right now. Right on!! Glad to hear it.
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