|
|
| Welcome to 3T! Please take the time to register and join in on the friendly,knowledgeable watch talk.Please note that not all registrations will receive an immediate activation e-mail.Those who do not receive an immediate notification will be activated manually within 48hrs. by an admin. without an e-mail activation url sent to you,you may then sign in using your username and password,if you feel there is a problem please e-mail us at timetechtalk@hotmail.com and include your name and username and we activate your account.Thank You! |
| Moderated by: 3T |
|
||||||||||||||
| Orsa Customer Service | Rate Topic |
| Author | Post |
|---|
| Posted: Mon Mar 2nd, 2009 05:31 pm |
|
1st Post |
|
maxgold114 3T WIS
|
When I traded for my Monstrum, one of the small strap screws holding the strap pieces together was either missing on arrival, or fell out without me noticing almost immediately. In any event, I contacted Mr. Berg, who responded promptly, and for a small fee, sent replacement screws. When they arrived, it turned out he had sent the wrong screws, sending me the larger screws that attached to the case. Without charging anything additional (which, in all fairness, you'd expect from any responsible retailer), he sent another set of replacement screws and apologized for the error. He did not ask for a return of the first screws sent. Lo and behold, when I get the replacements, he has sent me a complete new strap. That is customer service, and the way to create brand loyalty. Anyone stumbling across this forum who is on the fence about purchasing or trading for an Orsa, should note that at least this customer, who only came to Orsa in the secondary market, has had a first class experience with the brand and the service. My only complaint is that for a man living in Canada, Mr. Berg does not like hockey, which, as a hockey fan, I find sorely disappointing. Hope all is well with all the 3Ters....maxgold114 Last edited on Mon Mar 2nd, 2009 05:34 pm by maxgold114 |
||||||||||||||
| |||||||||||||||
| Posted: Mon Mar 2nd, 2009 05:40 pm |
|
2nd Post |
|
hucky 3T WIS 
|
Yes, Berg is a good man! hand6.gif I had an Issue with one of my Monstrums and Berg took care of business. Berg I still need to send this other back to Duarte, I will do it soon Huck
|
|||||||||||||
| ||||||||||||||
| Posted: Mon Mar 2nd, 2009 05:47 pm |
|
3rd Post |
|
captobvious 3T WIS 
|
maxgold114 wrote: ...My only complaint is that for a man living in Canada, Mr. Berg does not like hockey, which, as a hockey fan, I find sorely disappointing WHAT???? Well, he'd probably be a Habs fan anyhow, so no real loss! ;) Ya gotta like the customer service, though. His watches are dang cool, too!
|
||||||||||||||
| |||||||||||||||
| Posted: Mon Mar 2nd, 2009 06:32 pm |
|
4th Post |
|
Paxman 3T WIS 
|
So true... I've had nothing but great experiences with Berg. And also true... he makes some cool ass watches!yourock.gif
|
|||||||||||||
| ||||||||||||||
| Posted: Mon Mar 2nd, 2009 06:44 pm |
|
5th Post |
|
Skipdawg 3T WIS 
|
Thanks for sharing your experience. Love hearing stories like that. Way to go Martin (Berg) you da man. :) ;) hand6.gifhand6.gifhand6.gif
|
||||||||||||||
| |||||||||||||||
| Posted: Mon Mar 2nd, 2009 07:43 pm |
|
6th Post |
|
teddyhanna Guest
|
Where one man's word matters
|
|||||||||||||
| ||||||||||||||
| Current time is 03:41 am | |
| TimeTechTalk.com > 3T Official Brand Forums > Orsa Watch Co. > Orsa Customer Service | Top |
