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Review on Prometheus Ocean Diver Chronograph  Rating:  Rating
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 Posted: Tue May 17th, 2011 09:17 pm
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FnuSnu99
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I mentioned this on my "new arrivals" thread about the Prometheus ODC, but thought I should say it here also.
There is actually a kind of progress here now (regarding my issues with the watch) A fellow forum member has (on Carlos request) been asked to be a kind of a middle man here (due to language barrier etc). And even as there is no solution yet, there might just be a light in the end of the tunnel here (as Carlos is very interested in getting this matter solved). Time will show, and to be continued ...


Rolf

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 Posted: Tue May 17th, 2011 09:45 pm
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oagaspar
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that's good to hear Rolf...don't know who has the language barrier?...but imo,a new watch is what I would want,not repairs,as the watch you have seems to need too many my friend.The solution was too simple to begin with,exchange the watch Carlos.ThumbsUp02.gif

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 Posted: Tue May 17th, 2011 09:58 pm
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FnuSnu99
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oagaspar wrote: that's good to hear Rolf...don't know who has the language barrier?...but imo,a new watch is what I would want,not repairs,as the watch you have seems to need too many my friend.The solution was too simple to begin with,exchange the watch Carlos.ThumbsUp02.gif

Well, I didn´t really get that it was SUCH a big language issue here, but if he wants to do this through a 2. person, and that is part in getting this issue fixed ...I don´t really have a problem with that. And exchanging the watch for a new one, is one of the possible solutions as I see it.
Will post whatever solution we end up with. 

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 Posted: Tue May 17th, 2011 10:13 pm
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Hammerfjord
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FnuSnu99 wrote:
oagaspar wrote: that's good to hear Rolf...don't know who has the language barrier?...but imo,a new watch is what I would want,not repairs,as the watch you have seems to need too many my friend.The solution was too simple to begin with,exchange the watch Carlos.ThumbsUp02.gif

Well, I didn´t really get that it was SUCH a big language issue here, but if he wants to do this through a 2. person, and that is part in getting this issue fixed ...I don´t really have a problem with that. And exchanging the watch for a new one, is one of the possible solutions as I see it.
Will post whatever solution we end up with. 



Sound like something good could come up Rolf!
Let's wait and see, it's a cool looking watch I must say and it really deserves to have a top finish
ThumbsUp02.gif

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 Posted: Tue May 17th, 2011 10:29 pm
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oagaspar
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FnuSnu99 wrote: oagaspar wrote: that's good to hear Rolf...don't know who has the language barrier?...but imo,a new watch is what I would want,not repairs,as the watch you have seems to need too many my friend.The solution was too simple to begin with,exchange the watch Carlos.ThumbsUp02.gif

Well, I didn´t really get that it was SUCH a big language issue here, but if he wants to do this through a 2. person, and that is part in getting this issue fixed ...I don´t really have a problem with that. And exchanging the watch for a new one, is one of the possible solutions as I see it.
Will post whatever solution we end up with. 

it's good news Rolf and very good to hear that Carlos is taking the steps to resolve your discontent...bravo.gif

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 Posted: Wed May 18th, 2011 03:02 am
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joecb
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Hey Rolf, I understood exactly what you tried to convey...This is what I got out of it; They sent you a new watch that QC let slip by with some problems you would expect from a new Invicta, not prometheus....And they were pretty much giving you sh*t on airing the issues in public...And now that Carlos has been embarrased in the forum about problems that should never have gone undetected and sent to a customer..Carlos tried to minimize them and you on the forum, but you would not roll over and eat the crap he was trying to feed you, he is now making excuses and trying to fix it with you to shut you up....Sound about right?

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 Posted: Wed May 18th, 2011 08:18 am
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FnuSnu99
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joecb wrote: Hey Rolf, I understood exactly what you tried to convey...This is what I got out of it; They sent you a new watch that QC let slip by with some problems you would expect from a new Invicta, not prometheus....And they were pretty much giving you sh*t on airing the issues in public...And now that Carlos has been embarrased in the forum about problems that should never have gone undetected and sent to a customer..Carlos tried to minimize them and you on the forum, but you would not roll over and eat the crap he was trying to feed you, he is now making excuses and trying to fix it with you to shut you up....Sound about right?
Hi joecb,
Well ...as I have stated to Carlos (via go-between) as long as my issues are dealt with, and I`m a happy camper again, I will of course convey the solution we end up with (and at this point all I care about is getting the issues fixed without to much hassle on my part/or a new watch). And with that the matter is solved as far as I`m concerned. At least in regards to the product it self. But CS and QC in the first place I still feel that Carlos needs to take on his shoulders. But I guess this whole mess is something that the next Prometheus customer will not run into, as I think (and hope) every involved party here, has learned a thing or two (that includes myself also)
But, I have informed of what I wanted people to know, and now the issues are hopefully about to be solved via email, so even though I haven`t been asked to not comment while we try to sort this out, I will try not to stir up things even further, as that would be some what counter productive:0) But we`re not completely home-free yet.

Rolf

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 Posted: Wed May 18th, 2011 04:43 pm
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Johnny P
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I can understand Rolf situation, and how he feels. I had a similar experience a few years ago ( with another company) he has a legit gripe. He tried to resolve this thru proper channels (ex. email and PM ) and din't get anywhere I can understand his frustration, and anger he is going thru. Then he post this on their brand forum to find out his thread has been censored, and close by the kool-aid drinkers. Lucky for me WUS dive forum yes believe or not they left the thread open, Timefactor UK, 3T, and EOT forum let me post my situation, for that I'm thankful to them. Talk about WIS banding together this watch company received more headache than they bargain for. It could have been avoided simple solution was fix my watch without the PM or e-mail BS.

I'm glad the admin at 3T left his post here we prefer you deal with the company, sometime it just doesn't work, and the individual must resort to this, and what sucks the solution was very simple replace the watch at no cost to the customer. He received the watch out of the box with these problems why should he go thru the BS of warranty repair for your lack of Quality control , I can understand a warranty repair if he had the watch for while and have issues later Ex. movement failed, crown stripped, etc.

So who is winning here Prometheus got their money, Superchrono got theirs, Norwegian government got 25% vat, = Rolf has a POS watch no fault of his own. I hope this get resolved soon people have been cool so far.

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 Posted: Wed May 18th, 2011 05:21 pm
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bigrustypig
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Just my 2 cents.....granted Rolf could have first tried the PM route, the issue remains he DID NOT get the watch he paid for in full...he did not get the satisfaction from a brand he believed in that led him to part with hard earned money...and worse, the owner himself washed his hands of responsibility for a unit that went through QA/QC not 100% "ownable". Is this good for brand image?

The good thing is Carlos is reaching out and that sounds good.

Hope all's well that ends well. I feel for you, Rolf.

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 Posted: Wed May 18th, 2011 07:00 pm
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Johnny P
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bigrustypig wrote:
Just my 2 cents.....granted Rolf could have first tried the PM route, the issue remains he DID NOT get the watch he paid for in full...he did not get the satisfaction from a brand he believed in that led him to part with hard earned money...and worse, the owner himself washed his hands of responsibility for a unit that went through QA/QC not 100% "ownable". Is this good for brand image?

The good thing is Carlos is reaching out and that sounds good.

Hope all's well that ends well. I feel for you, Rolf.



At this point it doesn't matter if Rolf contacted Carlos first or not only Rolf and Carlos knows. But I would say this if Rolf didn't gave Carlos the opportunity to handle this situation prior to posting his review he is wrong, he owe Carlos an apology jmo, like I said earlier only they know for sure. I'm glad Carlos is trying to work something out with Rolf.

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 Posted: Wed May 18th, 2011 07:36 pm
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Hammerfjord
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First who, first what...Ok...
But that don't change the issue: If Carlos would have loved a work well finished, he would have had all those troubles fixed after observation of the first prototype.
Such as better lume on the dial markers(seems after Rolf's description as the lume layer is poor and deposed right on the black paint of the dial), the inner-bezel's crown who's too loose(A tighter gasket on it's stem would have made it) and the inner-bezel V lume(one layer on the black...?)
The dust under the crystal is just a poor assembling check: Nothing else.

At the end, it seems like they just ran a full serial of a prototype without considering any ameliorations, even after multiple forum remarks...And after all: Do anyone need forum remarks or bad comments to understand those wrong details? No.
So honnestly, this watch isn't finished and that's sad because at the origin, there's a LOT of potential with this cool design.

Last edited on Wed May 18th, 2011 07:39 pm by Hammerfjord

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 Posted: Wed May 18th, 2011 07:48 pm
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Johnny P
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Hammerfjord wrote:
First who, first what...Ok...
But that don't change the issue: If Carlos would have loved a work well finished, he would have had all those troubles fixed after observation of the first prototype.
Such as better lume on the dial markers(seems after Rolf's description as the lume layer is poor and deposed right on the black paint of the dial), the inner-bezel's crown who's too loose(A tighter gasket on it's stem would have made it) and the inner-bezel V lume(one layer on the black...?)
The dust under the crystal is just a poor assembling check: Nothing else.

At the end, it seems like they just ran a full serial of a prototype without considering any ameliorations, even after multiple forum remarks...And after all: Do anyone need forum remarks or bad comments to understand those wrong details? No.


So honnestly, this watch isn't finished and that's sad because at the origin, there's a LOT of potential with this cool design.


No one is arguing this point we understand. Right now Rolf needs to be taken care of.

subtlelaugh.gifsubtlelaugh.gif

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