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Customer Service above and beyond.  Rate Topic 
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 Posted: Mon Nov 15th, 2010 06:13 pm
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Dragnattck
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Joined: Thu Jan 8th, 2009
Location: Riverside, California USA
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 I just wanted to give thanks to Steve and Ralf and huge props to Benarus as a company.

As alot of you have read I was in a bike accident that kinda trashed me, my bike, and my Meg I. Bike is fixed, I am on the mend, and I just got my meg back from Benarus.

 

My Meg looks brand new thank you so much Steve and Ralf!!!!..

I have never in my 46 yrs of life dealt with such great customer service as I have with Benarus. From communication and to the quality of the product no other company i have ever dealt with tops Ralf, Steve, and Benarus!!!

 

Thanks for the outstanding service, care, and product. You are Number 1 in my book.

Much appreciationand love.

Greg

 
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 Posted: Mon Nov 15th, 2010 08:30 pm
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Skipdawg
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Joined: Thu Mar 29th, 2007
Location: Washington USA
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 happy guy.gifbravo.gif
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 Posted: Mon Nov 15th, 2010 10:23 pm
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stew77
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Joined: Thu Mar 26th, 2009
Location: Colorado USA
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 Great experience Greg!!!  Ralf, Steve, and Benarus are really spectacular and top notch all the way!!!bravo.gif

I hope that your body is mending as nicely as your Benarus Megalodon did!!!thumbsup.gif

Cheers!
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 Posted: Tue Nov 16th, 2010 07:53 am
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bigrustypig
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Joined: Sat Apr 11th, 2009
Location: Auckland, New Zealand
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 KUDOS to Team Benarusbravo.gif
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 Posted: Tue Nov 16th, 2010 10:21 am
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ciderlion
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Joined: Sat Sep 5th, 2009
Location: West Sussex, United Kingdom
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 Thats cool glad too read you are on the mend and your meg is as newexcellent.gif
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 Posted: Tue Nov 16th, 2010 11:36 am
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clouser
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Joined: Fri Apr 30th, 2010
Location: Richmond, Texas USA
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 I'm glad to hear you're on the mend, and I'm not surprised that Steve and Ralf are taking care of things. When I bought my Barracuda, I didn't get in on the pre-order, so I knew I wouldn't be getting the leather strap that all the pre-order folks got. About 3 weeks after I got the cuda, I checked the mail, and there was a package from Germany. I opened it up to find the leather strap for the cuda. I didn't even ask Ralf for it...he just sent it!
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 Posted: Tue Nov 16th, 2010 11:37 am
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clouser
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Joined: Fri Apr 30th, 2010
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 ciderlion wrote: Thats cool glad too read you are on the mend and your meg is as newexcellent.gif
Your avatar pic is awesome! I remember that skit...probably the funniest one they did.
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 Posted: Tue Nov 16th, 2010 12:31 pm
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Janner
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Joined: Wed Jul 29th, 2009
Location: Plymouth, United Kingdom
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 Allways great service from Steve and Ralf.bravo.gif
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 Posted: Sat Jan 22nd, 2011 09:07 pm
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G
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Joined: Tue Aug 24th, 2010
Location: Virginia USA
Posts: 46
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 Loving the Moray II looking forward to the Moray III and the Meg III. I've gotten a ton of compliments at work on the II so i am thinking PVD on the III
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 Posted: Wed Feb 9th, 2011 08:29 pm
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petersenjp
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Joined: Tue Feb 8th, 2011
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 All I can say is wow.  I just ordered my Remora and should receive it tomorrow...Why tomorrow?  Because Steve went beyond great service responding to emails and getting the shipment ordered how i needed it done.


Steve...You rock!!!mini me.gif
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 Posted: Thu Feb 10th, 2011 08:47 am
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righttrack
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Joined: Fri Jan 14th, 2011
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 Service from Benarus is FIRST CLASS.  I love my PVD Moray 2 and Steve was gracious enough to send my Bronze Moray back to the factory for the correct dial. 

Service always above and beyond.  Titanium hungary!boy10.gif

 
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 Posted: Sun Feb 13th, 2011 02:27 am
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ondmtn
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Joined: Sat Feb 12th, 2011
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 Steve was very responsive to me and CS is outstanding. I was not fortunate enough to have been a member and have an insight to the Moray 2 preorder. When I saw a post that there were about 20 Moray II going to be available, I immediately reached out to Steve to see if I could secure a watch. He was quick to respond via e-mail and I am now the proud owner of #27.

Thanks Steve!
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