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| Joined: | Thu Nov 3rd, 2005 |
| Location: | USA |
| Posts: | 1783 |
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Just my 2 cents.....granted Rolf could have first tried the PM route, the issue remains he DID NOT get the watch he paid for in full...he did not get the satisfaction from a brand he believed in that led him to part with hard earned money...and worse, the owner himself washed his hands of responsibility for a unit that went through QA/QC not 100% "ownable". Is this good for brand image?
The good thing is Carlos is reaching out and that sounds good.
Hope all's well that ends well. I feel for you, Rolf.
At this point it doesn't matter if Rolf contacted Carlos first or not only Rolf and Carlos knows. But I would say this if Rolf didn't gave Carlos the opportunity to handle this situation prior to posting his review he is wrong, he owe Carlos an apology jmo, like I said earlier only they know for sure. I'm glad Carlos is trying to work something out with Rolf.