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Magrette Regattare Moana Pacific Arrived Today  Rating:  Rating
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 Posted: Mon Aug 16th, 2010 05:31 pm
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6keith
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Joined: Fri Aug 13th, 2010
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Dion immediately responded and offered up the following: I chose #2

Oh no. I am sorry about this.

Options:

1. You can send it back and I will fix and reimburse any shipping costs.

2. You can get it fixed by a local watch repair person (it is a simple job to fix) and I will reimburse and send an extra leather strap for your inconvenience.

3. You can send back and I will give you a full refund plus shipping costs for sending it back.

Again, I am sorry.

Cheers,

Dion

I have a very good watch repair guy so I chose to have it fixed here vrs mailing back and forth to NZ again. All will be fine, the watch is really nice just one hand short. :)

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 Posted: Mon Aug 16th, 2010 05:36 pm
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ndburley
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Joined: Fri Jan 29th, 2010
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6keith wrote:
Dion immediately responded and offered up the following: I chose #2

Oh no. I am sorry about this.

Options:

1. You can send it back and I will fix and reimburse any shipping costs.

2. You can get it fixed by a local watch repair person (it is a simple job to fix) and I will reimburse and send an extra leather strap for your inconvenience.

3. You can send back and I will give you a full refund plus shipping costs for sending it back.

Again, I am sorry.

Cheers,

Dion

I have a very good watch repair guy so I chose to have it fixed here vrs mailing back and forth to NZ again. All will be fine, the watch is really nice just one hand short. :)


It is not great when that happens but it will happen to every WIS at some point in their collection. Its a lovely watch and I am sure it will provide many great years of service for you.
ThumbsUp02.gif

Last edited on Mon Aug 16th, 2010 05:36 pm by ndburley

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 Posted: Tue Aug 17th, 2010 01:58 pm
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6keith
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I agree $*$* happens. It is a great watch and an even better value. Very prompt response and action taken.

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 Posted: Thu Aug 19th, 2010 04:40 pm
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6keith
3T WIS
 

Joined: Fri Aug 13th, 2010
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Well here it is better than expected. Great watch, very comfortable for a larger watch which some are not. Even another band being sent to me for the ordeal which was not something Dion had to do, great service.

Attachment: photo.JPG (Downloaded 16 times)

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