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| A customer service milestone. | Rate Topic |
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| Posted: Fri Mar 16th, 2007 01:49 pm |
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1st Post |
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Edgel 3T WIS 
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I had a minor stem issue with my Ancyent Marinere. The stem would not engage the gear train to allow hand winding and the engagement of the date wheel was tricky. The watch is just over one year old but I called d.freemont and talked to Barbara and she said to send it in. I mailed the watch on 3/7. Barbara called me on 3/12 and told me it was fixed and that she was dropping it in the mail. I received it today, 3/16 in perfect running order and only had to pay for return postage. Barbara and David McCready could give lessons in customer service to the rest of the industry IMHO. I'll be buying more d.freemonts in the future.
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| Posted: Fri Mar 16th, 2007 02:45 pm |
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2nd Post |
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oagaspar Site Founder 
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Excellent Edgel!hand6.gif it is nice to hear that a watch company can operate with High standards not only for their product but for their customers!  ..and d.freemont builds an Awesome Timepiece! 
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| Posted: Fri Mar 16th, 2007 05:48 pm |
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3rd Post |
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e.avery 3T WIS 
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David was raised in the watch industry and has been doing it full time for a couple of decades now. They do a great job and I never have a problem with them, and would recommend them to anyone wanting one. Great to here that it went well, honestly have never had it not go well. The only problem is every time I send a watch in when I get it back it and it has sprouted an offspring some where along the journey.
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