DEMO
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Yep, this guy is confirming what I already knew. Invicta service is THE worst and I know this from my first hand experience. I don't know if you guys have ever seen this past post of mine and my dealing with Invicta so here it is again. At least I can look back and laugh about it now since I've sold all my Invictas and know I would never buy any again.
Here's my experience:
- March of 2006 I purchased the new Subaqua Noma II from a reputable dealer. One day later the bracelet broke. One of the permanent factory press fit link pins popped out and the bracelet separated. I took it to my certified watch maker I use and he confirmed the part was defective.
I contacted my dealer I purchased the watch from the next day. He did not have another one in stock, and didn't know if he would be getting another like it. He would take the watch back and refund my money in full if that is what I wanted.
I wanted to keep this watch and have the band replaced since it is brand new. I sent Invicta customer service an email..... no reply. I sent their repair department an email..... no reply. I called customer service..... on hold for 19 minutes. Service rep tells me they don't warranty the bracelets even on brand new watches. AND GET THIS, she said I can buy a new replacement bracelet for $700.00!!! yes, $700.00!! :shock: I asked to speak to a Customer Service Manager, "Sorry none availabe". I asked to speak to a Product Manager in the front office, "Sorry no one is available".
I called back to the receptionist explaining my situation. She took my name and number and said a Customer Service Manager would call me that after noon...... no returned call.
Needless to say, I returned the watch to my dealer for a full refund, and will not be dealing with Invicta again.
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