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would you send your car to Japan or Detroit, just for a tuneup?  Rate Topic 
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 Posted: Sun Mar 2nd, 2008 05:31 pm
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OldeCrow
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Am I alone in my rage and absolute disgust at watch companies who don't sell parts for the watches they sell?

Is it really that far fetched an idea that I might want to have my watch repaired locally or even fix it myself?

There is a growing trend in the Swiss watch industry to keep even the spare parts in house and not distribute through the parts distributors any more.. in fact it appears that pretty much the only Swiss watch company who still behaves like a civilized human being is Swatch Group. Rolex and Richmont brands do not sell parts to distributors any longer neither do Tag Heuer though they may be under the Richmont flag?

The problem is most AD's who have a repair man on staff won't sell you parts either because they want you to leave the watch with them for repairs. That leaves just the smaller AD's who are becoming quite rare at least in the US.
I say this from experience as the AD I have been getting my tag and breitling parts from is "mov-n on up" and got himself a repair man and he's making noises about not selling me parts anymore...

On a side note it was an email to MarcelloC that prompted this post... you read between the lines on that...


Last edited on Sun Mar 2nd, 2008 05:32 pm by OldeCrow

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 Posted: Sun Mar 2nd, 2008 06:26 pm
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Skipdawg
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Yea such has annoyed me amny times over the years. Go figure! What were/are they thinking? :X :?

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 Posted: Sun Mar 2nd, 2008 07:33 pm
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romano
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Well the watch industry is only leading the way on this. The auto companies have been getting closer and closer to basically sealing up the engines so only authorized service reps can perform work.  They would love it if you couldn'r even do your own oil changes.

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 Posted: Sun Mar 2nd, 2008 08:57 pm
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mcwright
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Being in the Audio/Video business for many years, I can tell you most audiophile quality component makers won't sell you parts. You have to send your amplifier, etc. in for repair. Also, Try and get a part for a panasonic camcorder - it ain't gonna happen. Ditto for most new high technology items.

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 Posted: Sun Mar 2nd, 2008 10:05 pm
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zippofan
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mcwright wrote: Being in the Audio/Video business for many years, I can tell you most audiophile quality component makers won't sell you parts. You have to send your amplifier, etc. in for repair. Also, Try and get a part for a panasonic camcorder - it ain't gonna happen. Ditto for most new high technology items.
I was just thinking that...unless you are authorized service for a particular brand you cannot get parts.  My father-in-law is authorized service for RCA, Panasonic, Sony, Magnavox among others, so when I need something I ask him to order it for me.

Isn't there a current lawsuit about watch parts going on right now?  I thought I read something in the last few months about it.

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 Posted: Sun Mar 2nd, 2008 10:06 pm
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scottran
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Being an auto repair shop owner I know all too well about what the auto makers are trying to do.  The main thing they try to do is put an embargo on the repair info.  They have tried to hold back the service manual info so independants cant properly diagnose and repair autos.  Without the proper info it is near impossible to repair todays electrical systems.  Next there are some transmissions that are semi sealed units.  There is no dip stick to check the fluid.  You have to do it under the vehicle or have special tools.  This is one reason why I am in the process of moving from repairing cars to restoring antique tractors full time.  I dont have to worry about being forced out of that profession like i do with the autos.  Dont even get me started on the coming nightmare of repairing hybrids.  Scott

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