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ShopNBC noob question: what's with the "expect by" date?

Author	Post

Posted: Wed Oct 17th, 2007 01:13 am

scottymac
3T WIS

Joined:	Fri May 4th, 2007
Location:	NE Ohio, USA
Posts:	50
Status:	Offline

Hey guys-

Never purchased anything from ShopNBC before, but I got the itch and pulled the trigger on something yesterday.

What is up with their "expect delivery by" date policy? I've never come across an e-tailer that assigned such a seemingly random date for delivery like this.

In this case, they're saying two weeks out. Does internal processing/order picking/packing/shipping take that long?

I don't really mind a wait in this case, not a biggie, just wondering if there's any method behind their madness.

Anyone care to comment on their experiences with shipping from this outfit? I cringe at the thought of that Jim Skelton guy finishing up his on-air shift then heading out back to the warehouse to get orders shipped out..... :D

(In any case, they sure were quick to charge my CC!)

Thanks-

Scott

Posted: Wed Oct 17th, 2007 06:09 am

Tony Duronio
3T WIS

Joined:	Thu Sep 29th, 2005
Location:	Clinton Twp, Michigan USA
Posts:	12862
Status:	Offline

Hey Scott,

The delivery date is the estimated arrival time. I assume you knew that:D

You can probably expect your item a few days before the expected date, and in most cases no later. The delay may also be because you bought an advance order item...which I think means, they dont have the item in stock, they take preorders, call the supplier with the total then get them shipped.

I am surprised that they hit your credit card before shipping. I've never had that happen. You might want to check into that.

Tony

Posted: Wed Oct 17th, 2007 06:36 am

IW
3T WIS

Joined:	Mon Apr 3rd, 2006
Location:	Huntington, New York USA
Posts:	1400
Status:	Offline

Basically, they sell the watch based upon promises from the watch's supplier that the watch will be available. They are 'pre-selling' before actually having stock.

Thanks-
Marc Frankel, Owner
Island Watch
scottymac wrote:
Hey guys-

Never purchased anything from ShopNBC before, but I got the itch and pulled the trigger on something yesterday.

What is up with their "expect delivery by" date policy? I've never come across an e-tailer that assigned such a seemingly random date for delivery like this.

In this case, they're saying two weeks out. Does internal processing/order picking/packing/shipping take that long?

I don't really mind a wait in this case, not a biggie, just wondering if there's any method behind their madness.

Anyone care to comment on their experiences with shipping from this outfit? I cringe at the thought of that Jim jim.s guy finishing up his on-air shift then heading out back to the warehouse to get orders shipped out..... :D

(In any case, they sure were quick to charge my CC!)

Thanks-

Scott

Posted: Wed Oct 17th, 2007 09:56 am

Scuba Steve
3T WIS

Joined:	Fri Jun 22nd, 2007
Location:	Gonzales, Louisiana USA
Posts:	592
Status:	Offline

Everything I ever bought from them I received within 4 days unless it was a preordered item. It sounds like you bought a pre-ordered item. I am only guessing though as I haven't bought anything from them in well over a year.

Posted: Thu Oct 18th, 2007 12:07 am

jsb806f
Guest

Joined:
Location:
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I have never had a bad shopping experience using ShopNBC so I wouldn't worry. They have even been very good about accepting returns.

Posted: Thu Oct 18th, 2007 07:44 am

oagaspar
Site Founder

Joined:	Sun Sep 4th, 2005
Location:	Akron, USA
Posts:	28506
Status:	Offline

Oh C'mon now! There isn't an experienced WIS on the web that hasn't had a problem with CS or shippping,backorders delays,missing watches at Slopnbc.....and if you haven't get in line...Your'e next

Posted: Thu Oct 18th, 2007 03:12 pm

scottymac
3T WIS

Joined:	Fri May 4th, 2007
Location:	NE Ohio, USA
Posts:	50
Status:	Offline

Thanks guys.

Well, we'll see what happens. Haven't gotten any sort of e-mail beyond the initial order confirmation, but I still think it's odd that they don't provide additional explanation as to why the date is what it is. I mean, at least state that it's a pre-order or inbound from the manufacturer or whatever. (Or waiting for a previous customer to return one so they can re-sell it....oy vey. )

Starting to irritate me ever so slightly that they didn't hesistate a whit to charge me, so maybe I'll call them.

Posted: Thu Oct 18th, 2007 03:17 pm

mcwright
Admin

Joined:	Wed Sep 28th, 2005
Location:	SCOTTSDALE, AZ
Posts:	4759
Status:	Offline

I ordered a watch from shopnbc two months ago for a friend. We got the same message. After waiting a little over 3 weeks, I just cancelled the order for him.

I have had good, bad, and really bad luck with shopnbc.

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