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 Posted: Mon Jul 13th, 2009 12:42 pm
   
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Omarino
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In Uk It get.
In Italy,the ship of the Usa more time come lost in the italian customs.
Our post service is scandalous

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 Posted: Mon Jul 13th, 2009 01:15 pm
   
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Steve Laughlin
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I have discussed with Ralf and he will be able to do the shipping of EU watches from Germany that are ordered during the Preorder Only

Once the watches are produced, the remaining models are all shipped from the factory to my location in the States, and I can in turn ship them anywhere in the world from the US. And customs limits and taxes are something to consider or research before a purchase is made.

This will be the case for all models we currently offer and future models.

Regards,
Steve

Last edited on Mon Jul 13th, 2009 01:17 pm by Steve Laughlin

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 Posted: Mon Jul 13th, 2009 04:12 pm
   
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Relativity
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As Wozza has said -- the import duties etc make a big difference to the overall price when importing from the US (to UK). 

It isn't just the import duty on the value of the item that has to be considered.  I was suprised that I was charged VAT on the cost of the shipping and there were also adiitional "administration" charges too!

Still on a positive note -- the pre-order prices seem even more tempting nowThumbsUp02.gif

(Steve and Ralf -- please continue to ship from  EU to EU if possible :))

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 Posted: Mon Jul 13th, 2009 04:21 pm
   
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Steve Laughlin
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I know guys, but don't you think this is a problem with UK tax policy and not a Benarus business problem... don't get me wrong, it is frustrating on our end also because we want to take the best care of all of our customers in the UK, and we are planning to keep shipping from Germany for preorders.

You should email the Queen and tell her you don't want to pay a Benarus tax anymore! I heard Her Majesty has a Twitter account now!!

face4.gif

Last edited on Mon Jul 13th, 2009 04:39 pm by Steve Laughlin

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 Posted: Mon Jul 13th, 2009 05:39 pm
   
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Relativity
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Her Majesty on twitter!  Whatever next?

The PM on YouTube perhaps?  Bouncy.gif

Steve -- I don't think anybody was blaming Benarus for the tax/import costs.  As a legitimate business we understand you have to "toe the line". 

I think the US is the biggest market for Benarus and so naturally business strategies etc have to consider this.  

I simply wanted to support the decision to ship pre-orders EU to EU and encourage you to continue this.:D

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 Posted: Mon Jul 13th, 2009 06:13 pm
   
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robcuk
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Relativity wrote:
(Steve and Ralf -- please continue to ship fromĀ  EU to EU if possible :))


+1

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 Posted: Mon Jul 13th, 2009 06:17 pm
   
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Steve Laughlin
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we are

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 Posted: Tue Jul 14th, 2009 06:20 am
   
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BigTel
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        Thank's Steve and Ralf for all the help yesterday. I now have my Megadolon pre ordered and will be sent to me from Germany to the U.K.  

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 Posted: Wed Jul 15th, 2009 04:31 am
   
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johnboy24
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Steve Laughlin wrote: I have discussed with Ralf and he will be able to do the shipping of EU watches from Germany that are ordered during the Preorder Only

Once the watches are produced, the remaining models are all shipped from the factory to my location in the States, and I can in turn ship them anywhere in the world from the US. And customs limits and taxes are something to consider or research before a purchase is made.

This will be the case for all models we currently offer and future models.

Regards,
Steve


I can understand your reasons for this move however I think you could lose a lot of potential sales to Europe and elsewhere not just the UK possibly making the Benarus brand USA exclusive. 

It is not just the fact that we are charged exorbitant import duties in the UK, We have to pay VAT on top of these duties and on the postage charges plus a not insubstantial fee by the carriers (RM at least) for paying these charges before delivery.


Along with the decision to use a roll instead of a box this will probably affect the value of the Benarus brand to collectors.

In the current economic climate is it prudent to potentially limit your sales market?

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 Posted: Wed Jul 15th, 2009 05:06 am
   
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gt-tech
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I must agree with that....

....and is not only the higher price that we will have to pay, it is also the customs delay and all the things that can go wrong.

Of course, me too, can understand the reasons of this decision and the fact that you will continue to ship from EU the pre-orders helps a lot

George











johnboy24 wrote:
Steve Laughlin wrote: I have discussed with Ralf and he will be able to do the shipping of EU watches from Germany that are ordered during the Preorder Only

Once the watches are produced, the remaining models are all shipped from the factory to my location in the States, and I can in turn ship them anywhere in the world from the US. And customs limits and taxes are something to consider or research before a purchase is made.

This will be the case for all models we currently offer and future models.

Regards,
Steve


I can understand your reasons for this move however I think you could lose a lot of potential sales to Europe and elsewhere not just the UK possibly making the Benarus brand USA exclusive. 

It is not just the fact that we are charged exorbitant import duties in the UK, We have to pay VAT on top of these duties and on the postage charges plus a not insubstantial fee by the carriers (RM at least) for paying these charges before delivery.


Along with the decision to use a roll instead of a box this will probably affect the value of the Benarus brand to collectors.

In the current economic climate is it prudent to potentially limit your sales market?


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 Posted: Wed Jul 15th, 2009 08:30 am
   
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Steve Laughlin
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like mentioned above, it must be a "Preorder" to be shipped from EU to EU.

This is because Ralf can have all the EU packages sent together from the factory to Europe for shipping at the time the watches are complete. The unsold watches are all bundled together and shipped to me in the US where most of them are sold.

With the Sea Devils I have shipped them back to the UK, but most sales outside the US have gone to Singapore, Thailand, and Canada, which Canada also has high duties and strict customs.

This is a world market and every country has different laws, taxes and even limits on the price of what can enter their country.

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 Posted: Wed Jul 15th, 2009 12:44 pm
   
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oagaspar
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I have to laugh at this considering the guys buying from the UK save big time on the price because of the pound to dollar conversion right now(almost 50% at this time)....I honestly don't see any UK vendors making changes to accomodate those of us in the U.S and they defiently aren't losing any business....ask Timefactors/Eddie :D...also the price of a Benarus is very generous to begin with and very accomodating to all WIS imho...in the end I think it all evens out and as Ralf/Steve have mentioned if you pre-order your watch at a nice savings it will be delivered from Europe hand6.gif

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