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| Joined: | Sun Sep 4th, 2005 |
| Location: | Florida &, Arizona USA |
| Posts: | 11288 |
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Ken,
Point taken. However, I don't think this is an argument as much as it is a discussion of best practice. :)
If you buy a watch from me and you don't receive it, I would offer to refund your money to you. I think that is the ethical and honest thing to do. Fortunately I have never experienced this situation. I probably should insure what I ship for my own protection not the buyers as Oscar does. That is something I have learned from our discussion. Insurance isn't something to protect the buyer it is something to protect the seller! The closest I have come to this situation is a buyer not being happy with the item he bought. I offered to refund his money and paid shipping costs both ways. Again, I think that is the ethical and honest thing to do.
Then we are on the same wave length...I do insure packages that are going out that have a value in excess of $100...less than that, I take the risk and send with delivery confirmation only, but I do believe that it is my responsibility to see that the goods get to the purchaser safely. If they do not, then I believe, as you do, that the only ethical and responsible thing to do is to refund the buyer's money.
And you are absolutely correct about the application of insurance!