| View single post by MarkJnK | |||||||||||||
| Posted: Tue Jul 8th, 2008 01:07 am |
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MarkJnK
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I've sworn off any future O7 purchases due to the way a friend of mine was treated by Mitch. My friend, a mod at Wus, had a LM-3 with a flaw on the dial. He was not the original owner, but the watch was still within the warranty period. He asked very politely if Mitch would consider replacing the dial, and Mitch's response was so incredibly rude, condescending, and downright insulting, I couldn't believe it. My friend blind copied me on the string of emails and the nicer my friend got, the ruder Mitch got. I thought to myself, if only Mitch knew he was losing two customers at once with his brutal customer service. I've never understood the love-fest on the O7 forum, the watches seem like unoriginal hommages with poor customer service. I just don't get it. When I read that posting about the PVD on the bracelet, it seemed like it was business as usual for Mitch. Maybe Mitch went to the doxa school of customer service :)
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