View single post by Simon_Leung | |||||||||||||
Posted: Thu Oct 9th, 2008 12:57 pm |
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Simon_Leung![]()
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Last night a customer walked into my store and asked if I could take a look at his Tutima Automatic. He told me that the watch was around 4 months old and that he couldn't set the time and the date. He gave me the watch to see if I could get up and running. He stepped out for ten minutes or so. Upon further inspection the bracelet was scuffed at the buckle and the crystal had a mark that looked it might have been dropped. He came back and I asked him if he could bring in the warranty card so that I could I send it out for further inspection by Tutima. I know that watch companies don't warranty watches that are abused, but I just want to get a confirmation by the Authorized Repair Centre for a second opinion. If however the watch is abused then the warranty is voided and the customer will have to pay for the repair themselves. Which could run between $500 - $1,000 for a replacement of either an entire movement.
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