View single post by Simon_Leung
 Posted: Thu Oct 9th, 2008 12:57 pm
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Simon_Leung



Joined: Wed Mar 19th, 2008
Location: Richmond, Canada
Posts: 1209
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Last night a customer walked into my store and asked
if I could take a look at his Tutima Automatic. He told me that the watch was around 4 months old and that he couldn't set the
time and the date.

He gave me the watch to see if I could get up and running.
He stepped out for ten minutes or so. Upon further inspection
the bracelet was scuffed at the buckle and the crystal had a mark
that looked it might have been dropped.

He came back and I asked him if he could bring in the warranty
card so that I could I send it out for further inspection by Tutima.
I know that watch companies don't warranty watches that are abused, but I just want to get a confirmation by the Authorized
Repair Centre for a second opinion.

If however the watch is abused then the warranty is voided and
the customer will have to pay for the repair themselves.
Which could run between $500 - $1,000 for a replacement of
either an entire movement.