maxgold114
| Joined: | Thu Feb 12th, 2009 |
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| Posts: | 13 |
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When I traded for my Monstrum, one of the small strap screws holding the strap pieces together was either missing on arrival, or fell out without me noticing almost immediately. In any event, I contacted Mr. Berg, who responded promptly, and for a small fee, sent replacement screws. When they arrived, it turned out he had sent the wrong screws, sending me the larger screws that attached to the case. Without charging anything additional (which, in all fairness, you'd expect from any responsible retailer), he sent another set of replacement screws and apologized for the error. He did not ask for a return of the first screws sent. Lo and behold, when I get the replacements, he has sent me a complete new strap. That is customer service, and the way to create brand loyalty. Anyone stumbling across this forum who is on the fence about purchasing or trading for an Orsa, should note that at least this customer, who only came to Orsa in the secondary market, has had a first class experience with the brand and the service. My only complaint is that for a man living in Canada, Mr. Berg does not like hockey, which, as a hockey fan, I find sorely disappointing. Hope all is well with all the 3Ters....maxgold114
Last edited on Mon Mar 2nd, 2009 05:34 pm by maxgold114
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