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| Joined: | Wed Mar 19th, 2008 |
| Location: | Richmond, Canada |
| Posts: | 1209 |
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Movado watches is appalling. On average
the wait time to get parts ordered is
between 4-6 weeks and it comes from the
New York Service Center.
I have no problems with that.
I've been told:
That the Movado Service Centre
in Toronto,Ontario was closed down and
everything was moved to New York.
The Headache:
However,recently we took a customer Movado
in for warranty repair and the whole process
took 2 months!
Our Head Office contacted Movado via email during that
time and the answer was the same.
Either there was no response.
They'll Tell Us:
"It's been ordered and is on it's way to
Vancouver,you should have it the part
with a few weeks."
There were no specific answers given
by Movado, basically we have to wait
until parts arrive.
Ranting:
I have a feeling that Movado
doesn't seem to care about Customer Service
or that their Service Center is reluctant to help.
Either way this is unacceptable behavior by
a well established company.
To be honest, I get better service at McDonald's!
Cheers,
Simon