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| Joined: | Sun Sep 4th, 2005 |
| Location: | Akron, USA |
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MD post from 5/27:
Speedway Elite Issue Update - 05/27
I was able to speak with Eyal very late last night and part of what was discussed was the issues related to the Speedway Elite. I wanted to share with you what came out of that conversation.
First of all, what has been stated before still remains true. That being, this never should have happened. Eyal is very upset over the fact that all of this is happening. The bottom line is that, as a company, we are doing all that we can to make this situation right.
Obviously, for those not wishing to keep their watch and take the route of getting it repaired, you can return it to SNBC for a full refund. I would just add that we strongly urge everyone taking the route of returning their watches to PLEASE add a note along with your watch that it is physically defective. We, obviously, do not want to have even the possibility of SNBC sending out watches that they thought were simply returns with no physical defects.
For those who wish to have their timepieces repaired, I would urge you to read the first post of this thread created by Jim located here:
XXXXXXXXXXXXX
Additionally, I will share with all of you that Eyal communicated to me that Dubois-Dupraz is working with us directly on a case by case basis to identify and correct the issues with each of the watches. Once a root cause has been identified, I have asked Eyal to share that information with me so that I can, in turn, post it here and share it with all of you. Watches are just now beginning to come into the office in FL and they are each being expedited to Switzerland for review and analysis by Dubois-Dupraz. As I have more information, I will share it with you all here.
Again, you have my apologies as well as those of Eyal for having to experience these issues on such a great watch with such a unique movement in it. It should not have happened and all that can be done to rectify the situation is being done.
Thanks for your time in reading this.
__________________
Michael
JSkelton post from same day:
I'm beginning to personally believe that this IS more of a DD issue than an Invicta issue. Learned today through conversation with another brand that they have seen "slop" in the gear train of some DD modules that can create an up/down shift in the gears. This means they may not always be in contact with each other and slippage can occur. Invicta would not know to check for this in standard QC.
Is this absolutely the case? No idea yet, but I hope to find out soon. Could be a DD thing, could be an Invicta thing. No one knows yet.