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| Joined: | Thu Sep 29th, 2005 |
| Location: | Clinton Twp, Michigan USA |
| Posts: | 12862 |
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Tony, I sent my DOA Magico in per SWI's instructions. they received it on 8/2/06 and I had it back on 8/16/06. So that's been my experience. Of course, I had the customer service manger's name and email and rode him a bit and copied Lior on most everything so that pressure would come from both ends. My take was that a new watch DOA should be resolved ASAP and it seems they agreed. and yest they fixed the original in my case and I dare say that Magico ain't no Vostok. Strangley enough a day before the watch returned I got a return phone call from a voice mail I left the day the watch arrived DOA. If I had waited for that call...
So, be patient, be impatient and keep on them. Hope this is resolved to your satisfaction and darn soon too.
Pax
Mark,
Can you PM me Liors e-mail address? Thanks:)