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| Joined: | Sun Sep 4th, 2005 |
| Location: | Florida &, Arizona USA |
| Posts: | 11288 |
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nohackle wrote:
Appreciate the feedback guys.......Marc, you are very correct that the dealer no longer has liability. We exchanged E-mails and the bottom line is that he told me to get bent ( in so many words:). It's quite possible that the crystal scratches happened en route to his location but there would be no issue to resolve if I wasn't sent a defective product to begin with. Anyone in business, myself included, writes off some losses once and again in order to maintain referrals and good will. This dealer obviously believes otherwise and I wasn't looking for a refund but a small gesture that would have likely made me a lifelong enthusiastic customer Next time I'll trust my instincts
appreciate the input boys...........
bill
addendum,
received another e-mail latter today from the dealer and he offers to replace the crystal and cover shipping. Frankly I think this is more than fair . Thanks again for all your input
bc