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| Joined: | Thu Apr 16th, 2009 |
| Location: | Arctic, Norway |
| Posts: | 5821 |
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I always try to avoid commenting on issues between multiple people without having both sides from both parties. It works for me, so I am not going to comment here.
I respect that Newton...
On my side, Rolf showed me all PMs exchanged with Carlos and I must say that I was expecting more help from Prometheus's side.
The fact that Rolf bought his watch from an authorized retailer don't make the entire trouble the retailer's trouble.
It's not the retailer who have responsability for those problems: It's the company who produce the watch.
So the watch has to go from Norway to Asia for then be sent by the retailer back to Prometheus in Portugal or them Swiss factory?
Can't it be taken by Prometheus at once? Or it's not them watch anymore since it's been on a retailer's window???
Carlos just proposed to dust the crystal under: You don't need to send a watch to Portugal/Switzerland for that...No thanks. Anybody who pay custom taxes and get them delay- troubles here? You'll know what I speak about.
A constructive answer would have been public on WUS and saying:
"Send the watch back to the factory in Switzerland to get it fixed fully. I agree that the inner-bezel don't have to be loose as it's crown and we will also try to take care of that there. I will solve the rest with SuperChrono as I have a direct relation to them, your watch don't need to go 3 times around the world and through custom troubles during months..."
About the inner-bezel stuff, my Revy-Thommen has one and it's PERFECT! No slack, no light swing: It's sharp and stays in position without beeing hard to manipulate at all. Picture here with the inner-bezel's crown at 10 o'clock.
So to me, every slak/play in the crown and inner-bezel is a design flaw.
