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| Joined: | Wed Sep 6th, 2006 |
| Location: | North Carolina USA |
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3T Members, and others, can buy from TJ MAXX with confidence. Here is an email from TJ MAXX confirming the fact that the Hammies are covered by factory warranty!
Here was my 2nd email to TJ MAXX (the 1st response was a little lacking in detail)
Kenneth J Costich II (kcostich@xxx.com)
To: customerservice@tjx.com
Subject: RE: TJ MAXX Customer Service Email
Diane,
I think I need a little more than an "understanding". What is the process to send the watch to Hamilton for warranty work. I purchased the watch brand new in box. It has a little booklet, but nothing I can find about warranty service. Do I simply send it in with a copy of my sales receipt from TJ MAXX showing proof and date of purchase? In one there is no warranty card/booklet. In the other, there is a warranty booklet that states, "This warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official HAMILTON dealer ("valid warranty certificate")". The one warranty certificate/booklet that I have, is not so stamped.
Please advise.
Thank you,
Ken
Kenneth J Costich II
Tucson, Arizona
kcostich@xxx.com
This is TJ MAXX's reponse:
CustomerService@tjx.com +Add contact
To: kcostich@xxx.com
Subject: TJ MAXX Customer Service Email
Dear Mr. Costich:
Thanks for getting back to us. Please accept our apologies fornot responding to your e-mail. Unfortunately, we have no record of having received the second e-mail from you. Regardless, we checked with the Buyer who explained that wehave an agreement with Hamilton and they will honor anywarranty of a watch that is purchased in our stores. Pleasesend the watch to them as indicated in the booklet, along witha copy of your receipt. Should you have any difficulty, pleaselet us know.
Sincerely,
Diane
T.J. Maxx Customer Service
That's great news. I have a Hammy at their service center in NJ getting repaired. I bought it from TJ Maxx back in June. I had it for about 3 weeks and it broke. I could have taken it back to TJ Maxx for a refund, but I like the watch so decided to send it to Hamilton for repair. I was told that TJ M was not and AD so to make a long story short I got TJ to knock of the price of the repair ($246) that Hamilton was going to charge me, off of my purchase price.
I too, talked to TJ Corporate CS and was basically blown off. Kudos to you for getting it done. I'll be calling the Hamilton repair center today to see what's up.