Edgel
| Joined: | Wed Nov 30th, 2005 |
| Location: | Dublin, Ohio USA |
| Posts: | 3473 |
| Status: |
Offline
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I had a minor stem issue with my Ancyent Marinere. The stem would not engage the gear train to allow hand winding and the engagement of the date wheel was tricky. The watch is just over one year old but I called d.freemont and talked to Barbara and she said to send it in. I mailed the watch on 3/7. Barbara called me on 3/12 and told me it was fixed and that she was dropping it in the mail. I received it today, 3/16 in perfect running order and only had to pay for return postage. Barbara and David McCready could give lessons in customer service to the rest of the industry IMHO. I'll be buying more d.freemonts in the future.
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