View single post by DEMO
 Posted: Tue May 8th, 2007 02:33 pm
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DEMO

 

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 You guys will get a kick out of this story. I posted this on a couple different forums last year. This was before I came to my senses about invicta. Talk about deadful customer service:

Monday March 6th 2006 I purchased the new Subaqua Noma II from a reputable dealer. One day later the bracelet broke. One of the permanent factory press fit link pins popped out and the bracelet separated. I took it to a certified watch maker I use, he said yes, the part was defective.

I contacted my dealer I purchased the watch from. He does not have another one in stock, and dosen't know if he will be getting another like it. He will take the watch back and refund my money in full if that is what I want.

I wanted to keep this watch and have the band replaced since it is brand new. I sent Invicta customer service an email..... no reply. I sent their repair department an email..... no reply. I called customer service..... on hold for 19 minutes. Service rep tells me they don't warranty the bracelets even on brand new watches. AND GET THIS, she says I can buy a new replacement bracelet for $700.00!!! yes, $700.00!! I asked to speak to a Customer Service Manager, "Sorry none availabe". I asked to speak to a Product Manager in the front office, "Sorry no one is available".

I called back to the receptionist explaining my situation. She took my name and number and said a Customer Service Manager would call me that after noon...... no returned call.

Needless to say I have returned the watch to my dealer for a refund, and will not be dealing with Invicta again.

Dave