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| Joined: | Fri May 4th, 2007 |
| Location: | NE Ohio, USA |
| Posts: | 50 |
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"Entitlement?" Wow, I must be pretty bad consumer 'cause after dropping a $1K plus on a watch and the bezel insert pops off, you're damn right I "expect" that to be fixed by the manufacturer.
Are there people that abuse warranties, yeah no doubt. Especially for you Matt, you've probably experienced it firsthand more times than you'd like. I certainly don't support/condone that.
However, to assume that the customer should "know better" and realize it's "no big deal" is a massive problem, and I'd say an attitude that is just as much "wrong" as it is for the customer to knowingly abuse a warranty.
At a very, very basic level we have this:
-Guy buys watch.
-Piece of the watch falls off.
-Guy contacts manufacturer.
Now, how much good is it going to do for the manufacturer to immediately take a defensive position? Should they assume the customer screwed something up? What if the customer is a non-hands-on person? Do you think the pictorial on how to replace a bezel insert would be helpful then?
All due respect Matt, I just cannot get my mind around why it's bad for me to "expect" the company that made my watch to help me make it right again, given these very specific circumstances and the fact that we have ZERO reason to suspect canadajo is trying to hide anything.
Additionally, as I read through the replies here, I don't in the very least get a sense that anyone is encouraging an attitude of entitlement whatsoever. I think everyone sees this was a chance occurence, and naturally assumes that- again, based on this instance- will be swiftly addressed by the manufacturer.
But, like I said, I could just be a bad consumer......