 |
PM |  | |
Quote | | |
Reply | | |
Full Topic | |
| Joined: | Thu May 31st, 2007 |
| Location: | Miller's Pond, Ontario Canada |
| Posts: | 96 |
| Status: |
Offline
|
In most states, a product that arrives DOA is not a warranty issue...it is a seller issue in that the product delivered is not as promised. It is returnable!
But with internet purchases, the question is always: exactly how 'returnable'? IOW, how many times do you have to ship a defective product back and forth across the country before you are satisfied? That inconvenience might be what some online sellers are counting on to discourage you from returning it and to take it to a local watchmaker, at your expense, instead.
(I once had to ship a suede leather jacket back and forth to Orvis 7 times before the problem was corrected! Luckily, for me, Orvis has outstanding customer service and the shipping was all at their expense....but the time it took...:( )