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| Joined: | Wed Nov 21st, 2007 |
| Location: | SLC, Utah USA |
| Posts: | 3 |
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I am sure you can understand the frustration of having ordered 5 watches from one place at a total cost of over $7.5k with 2 of them (1 at $2k and 1 at $3k) having problems. When you buy a watch at that amount, do you expect anything less than very high quality? I sincerely doubt it.
Maybe I should have contacted customer service first but I was hoping to temper my frustration with some unbiased feedback. Maybe some of you would be more patient and understanding but unfortunately, my initial purchases haven't gone so well. It isn't easy to be excited enough to spend that much money and remain pragmatic when the goods don't meet expectations! :)
Now, most of what I have read before (as well as in this thread) has said that SAH has always been great to work with and thus, I must have just run into some bad luck. I can attest to the friendliness of the CSRs I spoke with on a couple occasions that I did call them.
Therefore, I will need to contact them as suggested and see if there is any way I can exchange my Armand Nicolet as nothing I have done has resulted in the stem resetting properly. Maybe I will also pursue exchanging the Chelsea instead of sending it to Gevril for work.
Thanks to everyone for their feedback. I do have one more question that I hope you can help me with. What paperwork should I have expected in the Armand Nicolet box? I literally had NOTHING. No warranty card, no owners manual, no sheets mentioning calibration, no anything. There was nothing but the watch itself.
Should there be something more than that?
Thanks again for the feedback. I will be sure to post something happier with some pictures soon enough! :)
Jeff
Last edited on Fri Dec 7th, 2007 09:48 pm by Barrelfish