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| Joined: | Sun Sep 4th, 2005 |
| Location: | Florida &, Arizona USA |
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I've been "hemming and hawing" over saying anything on this thread for a few days now, and I feel I had to say something.
Am I the only one who thinks the seller is responsible to repair / replace? If you bought a big screen Sony TV at best buy, got it home, found out it didn't work, would you go to Sony? No, you'd go to Best Buy.
It was gracious enough of Puritime to even look at the watch for you, when clearly they didn't have to.
I find it funny that you call Orient and the personnel out by name, but don't even mention the seller that sold you the bum watch.
I will say that I talk to Mark weekly, meet with him at least once a year, and I think he is one of the most gracious folks out there in the watch industry. Orient is my favorite brand; not only because of the product, but the people. You should also get a feeling for how difficult it can be for Puritime to deal with Orient Japan, when Orient Japan doesn't think too highly of the US market anyway (ie, the limited distribution of Star, and no Royals)
I don't mean any hard feelings or ill words, just my thoughts and 2 cents.
Thanks-
Marc
While Orient is also a favorite brand of mine, I can't agree with you on your premise. Best Buy (your example) is a value added retailer, but Best Buy does NOT warranty the products they sell...the manufacturer of the product does.
As a value added retailer, they may have a corporate replacement policy for a few days after purchase, but rarely for the lifetime of the warranty period. (as an example, Gamestop, a large national game & system retailer, sells you a Nintendo Game System. They have a 7-day exchange policy, but after that, you send it into Nintendo for repair). That said, a really high-end value added retailer may handle the warranty process for you, but they do NOT warranty the product during the factory warranty period, unless, perhaps, they have an in-store, additional cost, extended warranty that you have purchased.
I just had a stick of RAM go bad. I bought it at Best Buy. I had to deal with Micron Technologies for replacement under warranty.
Perhaps my dealings with Mark came on one of his "bad hair" days...or perhaps, if Orient Japan had a better representative for their product in the US, who got their products aggressively into the consumer's hands, Orient-Japan may have a higher regard for the US Market...certainly Seiko (Orient's major shareowner), Citizen, Nissan, Toyota, Honda and other major Japanese businesses do...Perhaps it's because they developed strong channels of distribution that cared about delivery and service to the end user, and Orient, due to a poor selection process (or whatever) made a mistake in developing theirs! Gracious does not necessarily equate to effective!
Bottom line, if Mark at Puritime said they would take care of it, he should have taken care of it instead of "holding" it for 2 months and returning it to Crow not repaired. Granted, his "people" did it...he is responsible for his people. Again, you will not hear me say anything negative about Orient watches. I strongly believe that they are quality products.