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| Joined: | Sun Apr 23rd, 2006 |
| Location: | NorthEastern, Wisconsin USA |
| Posts: | 15957 |
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As an update I received an email this morning from one Elayne Smith who I copied on my original email to SAH from this weekend. She stated SAH will file a claim with DHL and I am to hang on to the packaging until further notice. She made no mention of the item or a replacement box or discount. Truth be told, she was pretty snippy as I made mention I was a 3T member and she apparently doesn't care one way or the other. And after all the free advertising we give them!!
So, I decided to call customer service to make sure something had been noted. They could only tell me a claim was going to be filed and were surprised to hear the watch was undamaged although I clearly stated this in my email to customer service. I requested a replacement box and was told they would let me know if thisw is possible in about 7 - 10 business days. I guess we'll see where this ends up. In the meantime I am going to start enjoying the watch!!