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Great story with the lady and the van. Very cool of you.
The other situation. Flip side of CS is that which can affect business. As stated the tools are required to do the job. Sometimes hard decisions have to be made. Having been in the spot in the navy and managing and owning a business in the past sometimes you have to make a business judgment call. What that is you will have to decide what is best for the business for if it suffers so will the customers who rely on you. Then your CS will go in the toilet.
I'd suggest a conversation with the fella to find out what is going on and go from there.
Well I hate to be a big copy cat, but I second what John says....hand6.gif
Scott your a good guy and I'm sure you will make the right decision