murphy j
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Good CS has always been a big plus for me. I even been known to pay a little more if the service is better. I've also gone to places that had the best prices in town and ended up walking out because the nintendo/xbox gen employee was too busy chatting(i.e. txting, chatting on the phone or talking with a friend in the store), to help me with what I needed.CS goes a long way in my book. Also, I have to agree with the rest of the pack about your tool guy. Talk to him, find out what's going on and let him know that things need to get better.
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