TimeTechTalk.com Home

TimeTechTalk.com > Time Tech Talk > Time Talk > DEBAUFRE - customer service

Welcome to 3T! Please take the time to register and join in on the friendly,knowledgeable watch talk.Please note that not all registrations will receive an immediate activation e-mail.Those who do not receive an immediate notification will be activated manually within 48hrs. by an admin. without an e-mail activation url sent to you,you may then sign in using your username and password,if you feel there is a problem please e-mail us at timetechtalk@hotmail.com and include your name and username and we activate your account.Thank You!

 Moderated by: 3T
New Topic Reply Printer Friendly
DEBAUFRE - customer service  Rate Topic 
AuthorPost
 Posted: Sun Mar 2nd, 2008 03:17 pm
  PM Quote Reply
1st Post
tamir357
3T WIS


Joined: Thu Jan 10th, 2008
Location: Israel
Posts: 79
Status: 
Offline

As some of you may remember I recently bought the triton,
Which I absolutely love. I live in Israel & a friend brought it for me from NY because of the high taxes here. well as it happens it ran a bit fast & needed To be regulated so I sent Debaufre an e-mail about that.
They wanted me to send it to Germany, but I was afraid that when the watch will be back here I will be forced To pay taxes for it, so e-mailed them back & asked if they had any other suggestions.
They replied and said that they will refund me 50$! So I could fix it here in Israel!
Im sorry for the long letter but here in Israel the customer service is lousy & I am still amazed That they didn’t tell me that this is my problem…i wish that it was like this here...
If this post is inappropriate then you can delete it…
have a great week....

Attachment: Picture 012.jpg (Downloaded 143 times)
Back To Top PM Quote Reply  

 Posted: Sun Mar 2nd, 2008 03:21 pm
  PM Quote Reply
2nd Post
oagaspar
Site Founder


Joined: Sun Sep 4th, 2005
Location: Akron, USA
Posts: 28506
Status: 
Online
 DeBaufre/Steinhart CS/QC is stellar and one of the best I have ever dealt with myself....it is always nice to hear when a watch manufacturer steps up and backs their product with good old fashioned red carpet treatment!....Congrats Tamir and I hope you have a watchmaker locally who can take care of the regulatinghand6.gif
Back To Top PM Quote Reply

 Posted: Sun Mar 2nd, 2008 03:23 pm
  PM Quote Reply
3rd Post
KenC
Admin


Joined: Sun Sep 4th, 2005
Location: Florida &, Arizona USA
Posts: 11288
Status: 
Offline
 No...this post is perfect.  It is always great to hear that a company has taken the extra step to make a customer happy.  I have only 1 Steinhart (Debaufre), the MACH 1 and have had no personal experience with them, but I have heard great things about them. hand6.gif
Back To Top PM Quote Reply  

 Posted: Mon Mar 3rd, 2008 11:22 am
  PM Quote Reply
4th Post
Crue4
3T WIS


Joined: Mon Mar 12th, 2007
Location: Georgia USA
Posts: 298
Status: 
Offline
 They certainly are building a wonderful reputation here in the WIS world...
Back To Top PM Quote Reply

 Posted: Mon Mar 3rd, 2008 12:12 pm
  PM Quote Reply
5th Post
Gregger
3T WIS


Joined: Fri Sep 9th, 2005
Location: Wilkes Barre, Pennsylvania USA
Posts: 4452
Status: 
Offline
 hand6.gif
Back To Top PM Quote Reply  

 Posted: Mon Mar 3rd, 2008 12:44 pm
  PM Quote Reply
6th Post
Skipdawg
3T WIS


Joined: Thu Mar 29th, 2007
Location: Washington USA
Posts: 14965
Status: 
Offline
 Yea I hear real god things about them. Have not snagged anything yet but do peak over there now and then to see if anything tempts me enough. So far back burner items. :cool: LOL :D 
Back To Top PM Quote Reply

 Posted: Mon Mar 3rd, 2008 12:56 pm
  PM Quote Reply
7th Post
murphy j
3T WIS


Joined: Thu Oct 11th, 2007
Location: Home Again With My Loving Family
Posts: 1613
Status: 
Offline
 Congratulations Tamir. It's always good to hear a story like that. The one thing I keep hearing about Debaufre/Steinhart, is that their CS is  top notch. I don't own anything of their's, but it is nice to know that when I do, if their's a problem, it'll get taken care of with no hassles.
Back To Top PM Quote Reply  

 Posted: Mon Mar 17th, 2008 04:37 pm
  PM Quote Reply
8th Post
tamir357
3T WIS


Joined: Thu Jan 10th, 2008
Location: Israel
Posts: 79
Status: 
Offline

boy10.gifmy Triton's back from the watch maker!!!
now it goes -2sec a day...(hope thats good)
Back To Top PM Quote Reply

 Posted: Mon Mar 17th, 2008 04:45 pm
  PM Quote Reply
9th Post
daanbc
3T WIS


Joined: Mon Feb 27th, 2006
Location: Florida USA
Posts: 548
Status: 
Offline
 I would'nt mind the 2-seconds. Is it new? They tend to settle in after a break in period.
Back To Top PM Quote Reply  

 Posted: Mon Mar 17th, 2008 04:54 pm
  PM Quote Reply
10th Post
tamir357
3T WIS


Joined: Thu Jan 10th, 2008
Location: Israel
Posts: 79
Status: 
Offline

a couple of months old....
Back To Top PM Quote Reply

 Posted: Mon Mar 17th, 2008 05:51 pm
  PM Quote Reply
11th Post
KenC
Admin


Joined: Sun Sep 4th, 2005
Location: Florida &, Arizona USA
Posts: 11288
Status: 
Offline
 tamir357 wrote:

boy10.gifmy Triton's back from the watch maker!!!
now it goes -2sec a day...(hope thats good)



That's better than good...that's within COSC specifications (a costly extra)!hand6.gif
Back To Top PM Quote Reply  

 Posted: Mon Mar 17th, 2008 08:15 pm
  PM Quote Reply
12th Post
Paxman
3T WIS


Joined: Sun Apr 23rd, 2006
Location: NorthEastern, Wisconsin USA
Posts: 15957
Status: 
Offline
 Always refreshing to hear of a CS success. Enjoy the Triton!!
Back To Top PM Quote Reply

Current time is 12:37 pm  
TimeTechTalk.com > Time Tech Talk > Time Talk > DEBAUFRE - customer service Top

Lead Theme By: Di @ UltraBB
UltraBB 1.17 Copyright © 2007-2012 Data 1 Systems
Page processed in 0.1554 seconds (55% database + 45% PHP). 25 queries executed.