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| Got my VX-200 Chrono back from.... | Rate Topic |
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| Posted: Sat May 31st, 2008 12:47 pm |
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1st Post |
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KenC Admin 
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....the Accutron/Bulova Service Center yesterday! It is a great watch and it was sold at a great price...unfortunately, mine arrived DOA (obviously, shnoop.com never even opened the box as the minutes hand was swinging freely). Let me stop here and say that shnoop.com was extremely unresponsive to the problem. They were slow in answering my 1st email, gave me 2 options (replacement was not one of them), both at my expense. The never responded to my answer and option choice. My warranty card was not stamped (no response from shnoop on that either)...so there was a question as to the validity of a warranty, if any. I was able to get the Bulova/Accutron Service Center phone # from the web. I called them and convinced them to repair it under warranty. I paid to send it "USPS Registered & Insured" as was there requirement, and I paid the return shipping and handling fee. The good news is that they were very friendly and very were quick in repairing and water/pressure testing the watch and retuning it (about 2 weeks total). The bad news is they scuffed the case and one of the links. I do like the watch, but ultimately, shnoop.com's poor quality processes and customer service severely "dampened" the experience. Bottom line: shnoop.com sucks...and price isn't everything (ultimately, it cost me quite a bit more)...it is my last purchase from the very unimpressive and unprofessional "shnoop.com team"! eor
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| Posted: Sat May 31st, 2008 08:24 pm |
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2nd Post |
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EricAldovino Guest
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You can fix the scuff with polish or 2000grit paper if it is a brushed finish. I do it all the time.
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| Posted: Sat May 31st, 2008 08:31 pm |
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3rd Post |
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KenC Admin
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EricAldovino wrote: You can fix the scuff with polish or 2000grit paper if it is a brushed finish. I do it all the time. It is a polished finish.
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| Posted: Sun Jun 1st, 2008 12:15 am |
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4th Post |
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EricAldovino Guest
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A bit of metal polish and presto.
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| Posted: Sun Jun 1st, 2008 09:18 am |
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5th Post |
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Paxman 3T WIS 
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Glad to see you got your issue resolved by Accutron. Shnoop is useless!!
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| Posted: Sun Jun 1st, 2008 11:33 am |
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6th Post |
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oagaspar Site Founder 
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Congrats on the Accutron Ken! ....but Shnoop is worthless and I got the same runaround from them....when they finally replied!coyote2.gif
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| Posted: Sun Jun 1st, 2008 01:38 pm |
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7th Post |
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Gregger 3T WIS 
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Sometimes when the price is sooo good something suffers.....and we all know what that is...I for one will not buy from them as I've seen some other problems similar to Kens...Glad you got the watch back....
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| Posted: Sun Jun 1st, 2008 02:34 pm |
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8th Post |
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EricAldovino Guest
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In the end, you got s good deal on that chrono. Sucks that it was not a perfect transaction. Hate when it's anti-climactic.
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| Posted: Sun Jun 1st, 2008 02:45 pm |
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9th Post |
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Skipdawg 3T WIS 
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What a crazy situation Ken. Hopefully that watch will give you much pleasure from here on out. ;)
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