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| Problems as usual for me. | Rate Topic |
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| Posted: Tue Aug 7th, 2007 08:14 pm |
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1st Post |
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Chick Hazzard 3T WIS 
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I ordered a watch from the German Steinhart site on Thursday night July 26. Due to the time difference it was July 27th, Friday in Germany. I received an email from Gunther Stienhart himself on July 28th, Saturday saying my watch was paid in full, and will be shipped out the middle of next week FED EX, a tracking number will be provided when shipped. On Thursday August the 2nd and again on Monday August the 6th, I sent emails asking on the status of my order, in both cases I received no response. My question really is, how long do I wait before I contact Paypal and try to get my money back?
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| Posted: Tue Aug 7th, 2007 09:03 pm |
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2nd Post |
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Paxman 3T WIS 
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Chick... I feel your pain and can only say "BLECH!" Send them an email with an specified time for response. If you get nothing in return... get your money. What a bummer!!
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| Posted: Tue Aug 7th, 2007 09:30 pm |
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3rd Post |
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Skipdawg 3T WIS 
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Good advise there and as a side note due to the time involed already I would contact paypal noon your time Wednesday the 8th and ask what should be done just to get the ball rolling if you do not here back from Steinhart. I have heard Paypal is good about such things. I have a paypal account with their CC and another personal CC and use my other for buys over $500. That card customer service so far has been great with any issues that arrises with like problems. So far I've have not had to deal with the Paypal CC people.
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| Posted: Tue Aug 7th, 2007 10:54 pm |
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4th Post |
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oagaspar Site Founder 
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My e-mails ended up unanswered as well but called sales and received great CS from Alldaron!....see link Chickhand6.gif http://www.timetechtalk.com/view_topic.php?id=7703&forum_id=1
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| Posted: Wed Aug 8th, 2007 04:23 am |
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5th Post |
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NANDO-FERDZ 3T WIS 
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If you already sent more than 3 emails and the seller still doesn't answer it's time to raise a PAYPAL dispute. Then wait for a couple of days if the seller still doesn't respond or communicate with you then it's the time to escalate the dispute to PAYPAL for claim. Goodluck!!!
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| Posted: Wed Aug 8th, 2007 02:51 pm |
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6th Post |
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Chick Hazzard 3T WIS
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Just heard back from Mr. Steinhart. I guess the whole place was out on "holiday". He said he will check on my order and get back to me tomorrow.
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