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KenC Admin 
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1) The good news...it is here. 2) The bad news...it is DOA! The minute hand is hanging freely and spins...perhaps this is some new kind of rotor!  |
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Skipdawg 3T WIS 
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KenC wrote: 1) The good news...it is here. Ouch!! :shock: :? |
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watchluvr1 3T WIS 
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sorry to hear that...seems i'm not the only one with Accutron woes. KenC wrote: 1) The good news...it is here. |
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KenC Admin
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I'm not thrilled with the initial shnoop reply which was: "Thank you for your recent purchase. As you can see, the watch that you received was 100% brand new. It was shipped out to us directly from the manufacturer. As such, it is fully covered under the manufacturer's warranty and you should not have any difficulty in getting the watch serviced by Bulova. Being that we are completely sold out of the Accutron VX-200 watches, the only other alternative would be to send the watch back to us for a full refund. Please let us know which you would prefer." That's all well and good, but there is no AD stamped warranty card with the watch, and why should I have to anti-up the $15 or so to send it either place (insured). Not to mention packaging it up and getting it shipped. I might as well take it to a local watch maker and have it fixed for $20 to $30 (I imagine)...hey, shnoop...check what you send out and stand behind what you sell! |
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Derby 3T WIS 
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Sorry to hear that Ken. Mine arrived and so far no problems. I sized it myself and it seems to be a nice heavy watch. I hope everything goes well. I'll let you know how mine holds up. Have a great nite. Derby in Denver |
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Paxman 3T WIS 
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Freakin' Shnoop!! Sorry you got a dud, Ken!! |
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PolisHammer 3T WIS 
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That sucks. I got mine yesterday and it seems to work, although I did not look at it completely. The only think that got me worried was the side buttons working hard, but that should loosen up over time. As to the warranty, I read it and hope it does not have to be stamped, it said to send the registration in to have full 5 years, if not you get only 2 years. It did not say it had to come from AD. Is shnoop and AD if they are shipped to them directly from the factory? Sorry, I'm new at this.  Last edited on Thu May 8th, 2008 10:39 pm by PolisHammer |
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KenC Admin
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I questioned them on the warranty not being stamped by an AD...I have not yet received a reply. I'll run it to the watchmaker later and see if it is a minor repair...if not, I'll wait for their answer. |
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slinky469 3T WIS 
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That sucks...sorry to hear that ken. That is one thing i worried about when i got the vx200. |
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chris s. 3T WIS 
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That Blows Ken. Sorry to hear you got a lemon. |
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KenC Admin
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slinky469 wrote: That sucks...sorry to hear that ken. That is one thing i worried about when i got the vx200. My VX-200 3-hander arrived fine...but this sucks...and I am not happy with their canned response and no answer yet as to the Warranty Card issue. |
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slinky469 3T WIS
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KenC wrote: slinky469 wrote:I feel your pain ken....I can just see one of thier e-mail screener's being told if you get an e-mail concerning this just send out this generic response. Hopfully everything will work out.That sucks...sorry to hear that ken. That is one thing i worried about when i got the vx200. |
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Paxman 3T WIS
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Imho Shnoop is not one of the better of these "daily deal" sites. The pisser is they seem to have a pipeline to Accutron... Sorry Ken, but I highly doubt you will get any satisfaction from Shnoop. |
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Pro Diver 3T WIS 
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Sorry to see about your doa Accutron, Ken. Regarding warranty card stamps, lot's of AD's never stamp a warranty. Usually all you need is your receipt and a registration of your warranty card. Regarding Shnoop, that seems out of character for them. I know when the 3 hand VX-200 deals hit last year, there were a few problems noted around the internet watch sites and they seemed to be able to handle those problems quite easily. It is a hell of a watch for that price and if you want the watch, maybe pricing out a fix with a reputable local watchmaker is the route to go. |
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KenC Admin
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Pro Diver wrote: Sorry to see about your doa Accutron, Ken. Regarding warranty card stamps, lot's of AD's never stamp a warranty. Usually all you need is your receipt and a registration of your warranty card. Thanks...yeah, still no response from shnoop, but I did finally find a telephone # for the Bulova/Accutron Service Center in Woodside, NY (none is on the warranty card), but I called a little late so I will try again on Monday. I also took it to a local watchmaker that I have used for some time...he looked at it and said it looked like a simple hand reattachment, but couldn't tell for sure unless he opened it up...told me that since it was a new watch, he would hate to open it, find something deeper and perhaps even void the warranty. He recommended I attempt to get Accutron to repair it, and, if I did not prevail, then bring it back. At this point, I think shnoop sucks, if only because of their non-responsiveness. |
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KenC Admin
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Well shnoops.com officially sucks...they have been totally non-responsive and therefore irresponsible...what a crappy outfit...I will definitely think twice about doing business with them again, regardless of the deal. I know "shit happens", but they should at least responsibly address it...who do they think they are? Eyal Lalo? That said, I packed up the watch and sent it off to Bulova/Accutron in NY for warranty repair...we'll see what happens. |
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OldeCrow 3T WIS 
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Ken I have been asking them on a daily basis (since the vx-200 chrono was listed) if they are going to sell the blue vx-200 chrono and I have yet to get a response from them... or more precisely the taxi driver who moonlights as shnoop.com and doesn't actually speak or write any english... Hands come off in shipping all the time though it may very well have been perfect when it left shnoop. Sorry about that Ken! |
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Skipdawg 3T WIS
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Well I've never felt good about them before and with this info will not give them a penny of my business. Just offering a low price dose not make it a deal. And that is very amateur time of them not to stand behind what they sell. :? |
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Paxman 3T WIS
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Now you know what I have been saying for months... Shnoop sux!! |
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KenC Admin
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The good news is that I just spoke with the Bulova Service Center and they will cover the repair under warranty and check it out for any other potential problem.! So, a "thumbs-up" to Bulova/Accutron! hand6.gif |
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OldeCrow 3T WIS
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Well thats a little bit of good news Ken! I always feel better knowing someone with a pulse has looked over the watch so warranty serviced watches should be better than new! |
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jdinjax 3T WIS
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I too received a DOA VX200 from Shnoop.com. :( My problem seems to be a loose rotor....it just spins freely. Great looking watch though. Looking forward to getting it back from repair. -jd |
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oagaspar Site Founder 
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Congrats Ken...and it's good to hear Bulova is backing the problemhand6.gif |
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oagaspar Site Founder
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jdinjax wrote: the rotor on the Valjoux 7750 movement is supposed to spin freely...that's what is called the 7750 wobblehand6.gif I too received a DOA VX200 from Shnoop.com. :( |
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max 3T WIS 
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Thats great news. I hold my breath on every watch I order and even moreso when from a site that says no returns unless defective. A full refund is nice but not if I wanted the watch. Cant replace something they dont have though. I think Schnoop is upfront about their policies and Ill order from them again but Ill still hold my breath. Its all in the luck of the draw. |
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