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| bad service from Orient | Rate Topic |
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| Posted: Sat Feb 9th, 2008 03:49 pm |
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1st Post |
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OldeCrow 3T WIS 
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I thought I would share an Orient service story. You may recall back in mid November I received an Orange Mako. I was quite excited to get it as it wasn't and still isn't available in the US market and it was even hard to find in the Asia markets but one obscure eBay dealer in the UK had somehow got his hands on a few of them and had them for sale. It took me a couple of days to realize that there was actually something wrong with it, the screw down nut on the day pusher would not tighten down against the case. Instead it would thread down and off the threads in the pusher assembly and then spin freely against the case. There are a number of problems with this though it wouldn't immediately effect water resistance it would eventually cause problems. I a friend of mine (aka Garwal) made a phone call to the US distributor of Orients (aka Mark Chang Kim) and he offered to fix it for me even though I had not bought it from a US AD. He did ask me (through Garwal) to provide all the information about the eBay seller that I bought it from which I was happy to do since our US distributor clearly doesn't have any say in how orients are distributed anyway it certainly won't hurt to feed his delusions of grandeur. I should note that I haven't' ever talked to Mark personally though he has suggested I do so It feels like violating the chain of command for me to call him personally. At any rate The Orange Mako stayed in LA for two months, I sent it on 11/28/07 and received it back on 1/31/2008 what I got back was My Orange mako with the screw down day pusher just as broken as when I sent it in. It did come back with a white sticker on the back and in the package was an internal work order slip with the problem written in English and Spanish. I am left wondering how many ways a repair can go wrong when there are at least three languages being spoken in one repair center. After receiving my Orange Mako back still broken I chanted “fool me once” and promptly bought a rubber strap Black dial/bezel Mako from eBay (for less than our US distributor sells them for by the way) to use for parts if I actually needed to replace the pusher. When the Black dial Orient arrived I quickly swapped the Orange dial and movement into the new case and put the Orange dial caseback on the new case (just in case the gibberish on the case back is model specific) to complete a perfect CEM65001. With my Orange Mako back in operation I took the bad pusher assembly apart and quickly discerned that all it needed was for the pusher tube to be seated further into the case so that the screw down nut would reach the case before it ran off the threads so with the tap of my hammer on a piece of steel round stock that fit the shoulder on the pusher tube I had it fixed. Within 10 minutes I had it fixed and all back together and the black dial and movement assembled in the original orange case with the now fixed day pusher. I know you are asking “If I could have fixed it to begin with why didn’t I?” The answer is I am lazy and it was during the holiday season and I have a real job that was keeping me busy at the time too so sending it in for repairs seemed like a good idea at the time. The moral of the story is, people suck ass, and if you want something done right you have to do it you self.  
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| Posted: Sat Feb 9th, 2008 05:03 pm |
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2nd Post |
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hucky 3T WIS 
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The moral of the story is, people suck ass, and if you want something done right you have to do it you self. To generalize here, in todays world it is all too true! At least you can fix it yourself. 
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| Posted: Sun Feb 10th, 2008 02:14 pm |
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3rd Post |
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OldeCrow 3T WIS
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well I have been chewing on writing something about this for over a week, I am sure I could have sent it back again but I reach a point where I get tired of wasting money for postage and it simply want to declare war on a small country... Thanks for indulging my rant, I've got it out of my system now! :)
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| Posted: Sun Feb 10th, 2008 02:32 pm |
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4th Post |
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Paxman 3T WIS 
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Glad that was cathartic for you, Chris. Its a pisser when service is so far below expectations to be non-existent. Do you feel the outcome would have been any different had you purchased from the U.S. distributor? Probably not. I would hope this is an isolated anomaly, but it is rather disconcerting to have repair orders written in multiple languages... I'm certain your homespun repair will last a lifetime!!cool10.gif
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| Posted: Sun Feb 10th, 2008 05:10 pm |
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5th Post |
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OldeCrow 3T WIS
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I imagine it was just an "oops" that it escaped repair, perhaps they overhauled the movement instead In any case It did give me a chance to inspect the Mako design a bit closer and It is nice to know it was designed for service rather than disposal. The pusher assembly is held in with a "c" clip so it can be removed and re-gasketed.
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| Posted: Sun Feb 10th, 2008 05:47 pm |
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6th Post |
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KenC Admin 
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I'm not surprised. While I think very highly of Orient Watches, I think the company has made an extremely poor choice for a US Distributor. I attempted to deal with Mark Chang Kim a few years back on the attempted purchase of Orient's high end "Star" (I believe that was the watch). At any rate, the impression of Mr. Kim that I came away with is that he values service to the customer in about the same way as Eyal Lalo! He was the epitome of arrogance. Orient is a great product. With the right channels of distribution and/or distributor in the US, they could become a major factor...It is obvious to me why they are not!
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| Posted: Sun Feb 10th, 2008 06:14 pm |
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7th Post |
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e.avery 3T WIS 
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OldeCrow wrote: well I have been chewing on writing something about this for over a week, I am sure I could have sent it back again but I reach a point where I get tired of wasting money for postage and it simply want to declare war on a small country... What country would you like to take over and what is the budget and time frame?
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| Posted: Sun Feb 10th, 2008 06:37 pm |
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8th Post |
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Paxman 3T WIS
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e.avery wrote: OldeCrow wrote:well I have been chewing on writing something about this for over a week, I am sure I could have sent it back again but I reach a point where I get tired of wasting money for postage and it simply want to declare war on a small country... face4.gif  face4.gif
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| Posted: Sun Feb 10th, 2008 06:44 pm |
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9th Post |
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KenC Admin
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e.avery wrote: OldeCrow wrote:well I have been chewing on writing something about this for over a week, I am sure I could have sent it back again but I reach a point where I get tired of wasting money for postage and it simply want to declare war on a small country... You will need seasoned Infantry Troops!  
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| Posted: Sun Feb 10th, 2008 07:39 pm |
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10th Post |
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canadajo 3T WIS 
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 cool10.gif
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| Posted: Sun Feb 10th, 2008 08:01 pm |
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11th Post |
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IW 3T WIS 
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I've been "hemming and hawing" over saying anything on this thread for a few days now, and I feel I had to say something. Am I the only one who thinks the seller is responsible to repair / replace? If you bought a big screen Sony TV at best buy, got it home, found out it didn't work, would you go to Sony? No, you'd go to Best Buy. It was gracious enough of Puritime to even look at the watch for you, when clearly they didn't have to. I find it funny that you call Orient and the personnel out by name, but don't even mention the seller that sold you the bum watch. I will say that I talk to Mark weekly, meet with him at least once a year, and I think he is one of the most gracious folks out there in the watch industry. Orient is my favorite brand; not only because of the product, but the people. You should also get a feeling for how difficult it can be for Puritime to deal with Orient Japan, when Orient Japan doesn't think too highly of the US market anyway (ie, the limited distribution of Star, and no Royals) I don't mean any hard feelings or ill words, just my thoughts and 2 cents. Thanks- Marc
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| Posted: Sun Feb 10th, 2008 08:30 pm |
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12th Post |
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e.avery 3T WIS
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Marc As always I believe my opinion of you is justified, as a person of honor and respect your opinion. Even though I did not have the problem with the time piece, I thank you for your thoughts. Avery
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