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| bad service from Orient | Rate Topic |
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| Posted: Sun Feb 10th, 2008 08:36 pm |
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13th Post |
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canadajo 3T WIS 
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I dont think there were ill words or hard feelings ... I think you spoke from what you know as an insider..... and you would know what the deal is with Orient .... The anology with the TV hit home ....as I am a car dealer, and when I sell a GM product and the car has a problem, the buyer comes to me, and expects only me to fix it ....I am responsible .....a very good point you made
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| Posted: Sun Feb 10th, 2008 08:41 pm |
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14th Post |
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KenC Admin 
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IW wrote: I've been "hemming and hawing" over saying anything on this thread for a few days now, and I feel I had to say something. While Orient is also a favorite brand of mine, I can't agree with you on your premise. Best Buy (your example) is a value added retailer, but Best Buy does NOT warranty the products they sell...the manufacturer of the product does. As a value added retailer, they may have a corporate replacement policy for a few days after purchase, but rarely for the lifetime of the warranty period. (as an example, Gamestop, a large national game & system retailer, sells you a Nintendo Game System. They have a 7-day exchange policy, but after that, you send it into Nintendo for repair). That said, a really high-end value added retailer may handle the warranty process for you, but they do NOT warranty the product during the factory warranty period, unless, perhaps, they have an in-store, additional cost, extended warranty that you have purchased. I just had a stick of RAM go bad. I bought it at Best Buy. I had to deal with Micron Technologies for replacement under warranty. Perhaps my dealings with Mark came on one of his "bad hair" days...or perhaps, if Orient Japan had a better representative for their product in the US, who got their products aggressively into the consumer's hands, Orient-Japan may have a higher regard for the US Market...certainly Seiko (Orient's major shareowner), Citizen, Nissan, Toyota, Honda and other major Japanese businesses do...Perhaps it's because they developed strong channels of distribution that cared about delivery and service to the end user, and Orient, due to a poor selection process (or whatever) made a mistake in developing theirs! Gracious does not necessarily equate to effective! Bottom line, if Mark at Puritime said they would take care of it, he should have taken care of it instead of "holding" it for 2 months and returning it to Crow not repaired. Granted, his "people" did it...he is responsible for his people. Again, you will not hear me say anything negative about Orient watches. I strongly believe that they are quality products.
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| Posted: Sun Feb 10th, 2008 08:49 pm |
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15th Post |
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IW 3T WIS 
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glad this didn't turn into a slug fest! thanks for listening. I have never had anybody buy something from me, have it break 10 days later, and them say to me "tell me where to send it to the manufacturer for repair"; they say "I'm sending it back to you". You know how the say the lonliest man is the Maytag repair man? Well, that's the Orient repair people. I've sold them for years, and can count on 1 hand the quantity that I've had to send back for repair. So maybe that's why they can't repair 'em 
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| Posted: Sun Feb 10th, 2008 08:54 pm |
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16th Post |
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KenC Admin
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IW wrote: glad this didn't turn into a slug fest! thanks for listening. Marc...again, I think the world of Orient watches (and you as a dealer)...I own 4 Orients and have had zero problems, but, to illustrate a point, when my new Hamilton Aviation Chrono went south, I had to send it to the Manufacturers' Service Center...not to the store! They kept it for 4 weeks with 2 major problems...the difference being, when I got back, IT WAS FIXED!
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| Posted: Sun Feb 10th, 2008 09:00 pm |
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17th Post |
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IW 3T WIS
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then your seller sucked big time. I give people a few weeks to discover any issues. So did my dad with his business. How could you treat a customer any other way? I'll eat a watch if I have too.
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| Posted: Sun Feb 10th, 2008 09:19 pm |
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18th Post |
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e.avery 3T WIS 
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Marc has eaten one of my watches in order to take responsibility for someone elses mistake, against my wishes, but he stood behind his product period. So I give weight to his thoughts, more than most. Ken I also respect your opinion and experience, which is why I would post here. I bid you all a good night.
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| Posted: Sun Feb 10th, 2008 10:24 pm |
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19th Post |
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Skipdawg 3T WIS 
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IW wrote: then your seller sucked big time. I give people a few weeks to discover any issues. So did my dad with his business. Just don't let your son see you do that Marc. :D
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| Posted: Mon Feb 11th, 2008 12:18 am |
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20th Post |
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IW 3T WIS
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:shock::shock::shock:
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| Posted: Mon Feb 11th, 2008 12:19 am |
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21st Post |
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IW 3T WIS
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Thanks CJ
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| Posted: Mon Feb 11th, 2008 12:46 am |
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22nd Post |
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OldeCrow 3T WIS 
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IW wrote: I've been "hemming and hawing" over saying anything on this thread for a few days now, and I feel I had to say something. I am more than happy to say who the seller was, http://search.ebay.com/_W0QQsassZparispike I would buy from him again, he offered to exchange the watch but the offer from Mark came up before I had sent it back to the UK. I'm sure I misunderstood you but it sounds like you are saying I should just light a fire with the warranty papers and deal only with the seller, and I shouldn't be irritated because Mark is a nice guy with a tough job?  I don't think I'm out of line being irritated by the whole thing. @#$% happens I don't hold a grudge, I'm sure he is not proud that a watch left there still in need of repairs but $10.00 in shipping too many times for a $90.00 watch gets kind of silly so there is not much left to do but complain about it and hope it goes better the next time. There's no hard feelings here, "hemming and hawing" is like needing to barf, you feel much better once you get it out!
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| Posted: Mon Feb 11th, 2008 01:24 am |
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23rd Post |
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oagaspar Site Founder 
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In following this thread it seems to me that if the seller would have been contacted 1st with the problem instead of a middle man contacting the U.S.distributor for a repair you could have saved yourself from a whole lot of aggravation and no complaints other than having to return the watch to the seller who seems to have offered to do the right thing in replacing the watch  ...just my 2 cents Buddy:)
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| Posted: Mon Feb 11th, 2008 12:44 pm |
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24th Post |
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OldeCrow 3T WIS
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O I appreciate all the comments and thoughts on the matter! For the record I did make arraingements to return the watch to the seller first but Mark offered to fix it before I had actaully taken any action. I still woudn't have sent it back to the seller because it would have had to go back to the UK at my expense so at this point I was poised to buy a parts watch in case I needed it for repairs. I also want to take a moment to clarify IW's post for anyone who wasn't paying close attention, IW is a retailer for Orient, he buys them from the guy I sent mine to for repairs, His motives for defending the brand are financial and not purely humanitarian. The tone of IW's post certainly drums up sympathy for the Distributor but still doesn't explain why it's OK to camp on a watch for two months and send it back without repairing it.
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