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Bronze Watch Recall

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Posted: Sun Feb 5th, 2012 04:15 pm

Johnny P
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Hammerfjord wrote:
oagaspar wrote:
Hammerfjord wrote: oagaspar wrote:
Hammerfjord wrote: So what's the alloy who been used? Another point on the Chinese business there...Hmmm

does it matter,it wasn't CuSn8 and that is all Helson and Benarus was interested in,since that was what they were told,and thus advertised.

...the owners of the Magrette will have a different situtation as that watch came back tested as brass!

Brass...

brass....that deserves a chicken dance Will...

OH YEAH!!! One or two!

Magrette Brass!

Busted

Posted: Sun Feb 5th, 2012 04:16 pm

Steve Laughlin
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stew77 wrote:
Steve Laughlin wrote:
I will have the Benarus customers send their watches directly to me and I will organize the shipment to the factory, so Benarus customers do not send your watches to the address Helson provided. I will provide you with my address in an email and I will organize the returns from here.

Thanks for the excellent communication Steve. And huge thumbs up to both Benarus and Helson for stepping up and making it right for their end customers.

Steve, just curious...does this affect the original 1st series Bronze Moray that was done using the UNI5275 Bronze?

Thanks.

YES, we made 20 watches in the 1st batch, and 50 in the 2nd. All 70 will be replaced with CUSN8, if the customer chooses to send the watch in for the new case.

Posted: Sun Feb 5th, 2012 04:20 pm

Hammerfjord
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I've been contacted by a brand I will not name who sold me a gold plated watch a while ago: They found out that it was in fact brass plated and asked me to send it back to get it redone.
Well worth the 1500$ I paid when you get such customer service!

I say: One chicken-dance for the guy!

Posted: Sun Feb 5th, 2012 04:31 pm

Steve Laughlin
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at least it wasn't a rock

Posted: Sun Feb 5th, 2012 04:34 pm

Hammerfjord
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Steve Laughlin wrote:
at least it wasn't a rock
He would not dare...Everybody knows how the "tiles guy" was worried to see Jason on his door for the friday 13th

Posted: Sun Feb 5th, 2012 04:48 pm

stew77
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Steve Laughlin wrote:
stew77 wrote:
Steve Laughlin wrote:
I will have the Benarus customers send their watches directly to me and I will organize the shipment to the factory, so Benarus customers do not send your watches to the address Helson provided. I will provide you with my address in an email and I will organize the returns from here.

Thanks for the excellent communication Steve. And huge thumbs up to both Benarus and Helson for stepping up and making it right for their end customers.

Steve, just curious...does this affect the original 1st series Bronze Moray that was done using the UNI5275 Bronze?

Thanks.

YES, we made 20 watches in the 1st batch, and 50 in the 2nd. All 70 will be replaced with CUSN8, if the customer chooses to send the watch in for the new case.

Thank you Steve!

Appreciate the communications and will just iterate again that it is always a pleasure doing business with companies that put integrity and their end customers first (even when suppliers that they are trusting to operate the same way choose otherwise).

I will say that this news supports my thoughts regarding a few bronze cases that I have had experience with during "patina experiments", especially when using liver of sufur gel. Widely varying results given identical LOS temps and durations pointed to a difference in Bronze alloy metallurgy IMO.

Kudos to pursuing the truth in all this Steve!!!

Posted: Sun Feb 5th, 2012 07:05 pm

mellons
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good communication- i do not own a benarus at moment but from reading this thread and teh excellent communication by the company i wouldn't hesitate in future!!!

Posted: Sun Feb 5th, 2012 09:23 pm

watcher
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oagaspar wrote:
...the owners of the Magrette will have a different situtation as that watch came back tested as brass!
Are you joking or serious about this? I thought it was a joke but everyone seems to have taken it seriously.

P.S. Good for Helson and Benarus for issuing this recall!

Last edited on Sun Feb 5th, 2012 09:25 pm by watcher

Posted: Sun Feb 5th, 2012 09:29 pm

Steve Laughlin
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I will also include this in the email, but we are not ready for the watches to be sent to me yet, enjoy them until the new cases are finished, then we will try to do the work quickly so we are not holding your watch for months. We will take back the old ones when the 70 cases are finished being produced.

Posted: Sun Feb 5th, 2012 10:23 pm

SactoJohn
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Hi All,

Thought I posted this previously. Dion at Magrette has been assured by his supplier of the authenticity of the Magrette bronzes, but has nontheless notified several customers that he will have the watches independently tested, and provide more information on his website shortly.

Its a shame these reputable watch companies have been duped by these suppliers...

Posted: Sun Feb 5th, 2012 10:36 pm

Steve Laughlin
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SactoJohn wrote:
Hi All,

Thought I posted this previously. Dion at Magrette has been assured by his supplier of the authenticity of the Magrette bronzes, but has nontheless notified several customers that he will have the watches independently tested, and provide more information on his website shortly.

Its a shame these reputable watch companies have been duped by these suppliers...

Our supplier provided proof of authenticity also, and we have done our own investigating and discovered we have been given the wrong material. How did you post this earlier if this is your first post.

Posted: Sun Feb 5th, 2012 10:44 pm

Johnny P
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Location:	USA
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SactoJohn wrote:
Hi All,

Thought I posted this previously. Dion at Magrette has been assured by his supplier of the authenticity of the Magrette bronzes, but has nontheless notified several customers that he will have the watches independently tested, and provide more information on his website shortly.

Its a shame these reputable watch companies have been duped by these suppliers...

You probably need to post this at WUS, they have a thread over their saying how great their Magrette brass watch is.

Here is the link good luck.
http://forums.watchuseek.com/f74/magrette-regattare-bronze-just-released-578084-28.html

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