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Halios Laguna  Rate Topic 
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 Posted: Thu Jul 7th, 2011 03:13 pm
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dmarcus48
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Joined: Wed May 5th, 2010
Location: Edison, New Jersey USA
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Well after much hassle (due to Fedex, NOT Halios).  I finally received my two Lagunas.  I got the black bezel and my newly minted son in law got the grey bezel.  They were shipped via Fedex ground on 6/22, supposed to be delivered in far away NJ on July 1st?????  Fedex is it REALLY that far.  Anyway Jason (halios) supplied the two tracking numbers.  I went into work last Friday all excited expecting the two watches, I was watching their progress across the USA and when they got to NJ, the boxes got split up, the Fedex guy comes, and there's only one box.  So I open my one box and I'm drooling over my Laguna and I realize that the bezel doesn't turn, I write to Jason and he is baffled, he says (and I believe him) that he checked the watch before he shipped, he gave me the option of a refund or he'll ship another watch overnight, but I won't get it until Wednesday because of the holiday.  Back to Friday and the elusive grey bezel, I called Fedex and they say "not to worry, the other box is probably on a trailer and will be delivered on Tuesday.  Tuesday comes and the status hasn't changed.  I put a trace in and they tell me to call in 24 hours.  I call and get transfered to the tracing agent and he tells me the watch is gone, either I or Jason can put in a claim.  I write to Jason and tell him the story, a couple minutes later HE CALLS ME AT WORK!!!!  Now that's customer service!!!  Again gives me the option of a refund or he'll ship the watch overnight.  I take the watch and this morning I get the watch.  Here's some pics.

Black bezel (really kind of a charcoal grey):


Grey Bezel (didn't want to take the wrapping off, let my son in law do that):


and the beautiful box:


Hope you enjoyed my story.

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 Posted: Thu Jul 7th, 2011 03:45 pm
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kestrel131
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Joined: Mon May 3rd, 2010
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I'll enjoy it more when I stop by and pick up my watch!

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 Posted: Thu Jul 7th, 2011 04:04 pm
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dmarcus48
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LOL, I'm sure you will!

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 Posted: Thu Jul 7th, 2011 05:24 pm
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Builder360
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Joined: Thu Jun 9th, 2011
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Sorry for the delivery mess but nice Halios. Loved that unit the first time I saw it. Enjoy it! Sounds like Jason really took care of you too. It's great the way these boutique shops take care of customer's. Wish everything was like that.

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 Posted: Thu Jul 7th, 2011 05:59 pm
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dmarcus48
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Jason had to spend a fortune in Fedex bills, I hope they reimburse him for the hassle.

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 Posted: Thu Jul 7th, 2011 07:00 pm
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Paxman
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Nice story and testament to excellent customer service, but I have learned nothing about the watch.crap.gif

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 Posted: Thu Jul 7th, 2011 08:46 pm
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joecb
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Joined: Thu May 14th, 2009
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Great looking Halios, Demarcus.. very nice beveling on the outside of the lugs... love the dial and internal rotating bezel... congrats... what movement is in it and whats the the WR rating.

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 Posted: Thu Jul 7th, 2011 08:50 pm
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Hammerfjord
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Joined: Thu Apr 16th, 2009
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Nice blend of vintage and actual design! Congrats!

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