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Review on Prometheus Ocean Diver Chronograph

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Posted: Mon May 16th, 2011 08:10 am

FnuSnu99
3T WIS

Joined:	Thu Jan 20th, 2011
Location:	Land Of The Norsemen
Posts:	720
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Paxman wrote: Rolf you have every right to be unhappy with your purchase. You may have wanted to address the issues with Carlos privately and then go public if your issues were left unresolved, but what's done is done.

If you do a search for Prometheus on 3T you will find a number of posts. I will be succinct and simply state Proemtheus has had any number of questions raised about everything from its designs to movements. IMHO Prometheus may have some nice designs but they are not a company I would feel comfortable spending my hard earned dough with...

As for WUS realize they are running on monies provided by paying sponsors which include Prometheus. This gives them the right to do as they see fit up to and including closing or deleting your posts. It would seem to me this makes being objective about anything just about impossible since they feed at the teet of the watch industry. Just another reason I rarely visit WUS unless I need to use the sales forum. And I am not bad mouthing WUS. I am simply reiterating the fact that WUS is subsidized by watch vendors and therefore has difficulty being objective.

The issue you have with this piece should have been caught in QC. Barring that, the vendor should offer to fix them. Wobbly crowns are only for Enzos.

I hear you paxman, and hind sight is 20/20 :0) But as I agree that I probably should have started with a email to Carlos, and gone from there. With the way this went and what he has in fact told me in PM´s (and the first thing I did after posting initial thread on WUS was to PM him)I really don´t think this would have played out differently, as he kept on saying he was not responsible for products sold by AD´s, and that the only thing he would do was to clear out the dust, and ending with the explanation "accidents happen ...". So even if I did everything by the book here, and started with a email, we would still have this mess. But again, i will sort it out myself, and leave it to that

Posted: Mon May 16th, 2011 08:29 am

Hammerfjord
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Joined:	Thu Apr 16th, 2009
Location:	Arctic, Norway
Posts:	5821
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I always try to avoid commenting on issues between multiple people without having both sides from both parties. It works for me, so I am not going to comment here.

I respect that Newton...
On my side, Rolf showed me all PMs exchanged with Carlos and I must say that I was expecting more help from Prometheus's side.
The fact that Rolf bought his watch from an authorized retailer don't make the entire trouble the retailer's trouble.
It's not the retailer who have responsability for those problems: It's the company who produce the watch.
So the watch has to go from Norway to Asia for then be sent by the retailer back to Prometheus in Portugal or them Swiss factory?
Can't it be taken by Prometheus at once? Or it's not them watch anymore since it's been on a retailer's window???
Carlos just proposed to dust the crystal under: You don't need to send a watch to Portugal/Switzerland for that...No thanks. Anybody who pay custom taxes and get them delay- troubles here? You'll know what I speak about.
A constructive answer would have been public on WUS and saying:
"Send the watch back to the factory in Switzerland to get it fixed fully. I agree that the inner-bezel don't have to be loose as it's crown and we will also try to take care of that there. I will solve the rest with SuperChrono as I have a direct relation to them, your watch don't need to go 3 times around the world and through custom troubles during months..."

About the inner-bezel stuff, my Revy-Thommen has one and it's PERFECT! No slack, no light swing: It's sharp and stays in position without beeing hard to manipulate at all. Picture here with the inner-bezel's crown at 10 o'clock.
So to me, every slak/play in the crown and inner-bezel is a design flaw.

Posted: Mon May 16th, 2011 08:32 am

Hammerfjord
Moderator

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Posts:	5821
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FnuSnu99 wrote:
Hammerfjord wrote: FnuSnu99 wrote:
Yeah, I kind a see that having a shining new profile and then taking a dump straight away drew some extra attention. But as I mentioned in the review, I used to have a profile there a while back, and posted around a bit. But for the life of me I can´t remember the password for the account, nor have I access to the email the account was linked to (old work mail) So only way was to make a new profile (but under same name as I use now, here and on other forums, of course)

But hey! I have an idea. Why don´t we start spreading the word around that you finally have completed that dish-plate "watch" of yours, the one where you had used a magic marker for the numerals (think you posted it in regards to the famous Invicter) and we can just stick to it as being made with the highest attention to details, AND made in Switzerland (guess it will pas as long as you have a mouth full of toblerone while assembling/writing on it) And then we can just crucify who ever tries to diss it as being a rip-off? You up for that? We are on to a potential gold mine here my friend!
dog smile.gif

dog smile.gif

You getting infamous Rolf: I will close this thread because everything WILL be solved by PM, that you like it or NOT! dog smile.gif

dog smile.gif

That's my final word to you: Learn how to push the chrono pushers before you open your mouth!
And remember that the majority of the people here, agree with me as you are just a public dirty laundry washer!
Now, let's move on, I will dust your watch and you'll just eat the rest yourself because I don't have anything to do with my authorized dealers at all!!

NOT.WTF!!! Did he really write that??? I can´t find it, maybe I´m banned from seeing new threads or something, hahahahaha. But if so, it´s actually even funnier, because just a cpl of hours ago, I sent Carlos a PM on WUS, telling him that I will try to have the issues looked at by my local watchmaker, and that the case was closed on my part. So if his reply to this is to go on thread only to tell me to solve this by PM, then he is in a whole different category than I even thought him to be. I´m dying over here, hahahaha.
Please post the link to where he said that William, cause I can´t see it, even though I started this whole show

LMAO Rolf! I got you! No it's just a self-mounted parody my friend...Carlos is innocent in that, I'm kidding with you

Posted: Mon May 16th, 2011 08:40 am

oagaspar
Site Founder

Joined:	Sun Sep 4th, 2005
Location:	Akron, USA
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Sorry to hear of your problems Rolf and I'm not in total agreement with your approach to the problems as you expressed them on a brand forum,but as a vendor(Prometheus) who relies on the forums for a large part of his sales ,I would have expected something more in the line of "I'm sorry to hear of your problems,send me the watch and I will send you a new watch"...that would have spoken volumes to the 1000's of WIS who read the forums daily.
...that said,send the watch to Prometheus for repair and see if the issues can be resolved.

Posted: Mon May 16th, 2011 09:05 am

FnuSnu99
3T WIS

Joined:	Thu Jan 20th, 2011
Location:	Land Of The Norsemen
Posts:	720
Status:	Offline

Hammerfjord wrote: FnuSnu99 wrote:
Hammerfjord wrote: FnuSnu99 wrote:
Yeah, I kind a see that having a shining new profile and then taking a dump straight away drew some extra attention. But as I mentioned in the review, I used to have a profile there a while back, and posted around a bit. But for the life of me I can´t remember the password for the account, nor have I access to the email the account was linked to (old work mail) So only way was to make a new profile (but under same name as I use now, here and on other forums, of course)

But hey! I have an idea. Why don´t we start spreading the word around that you finally have completed that dish-plate "watch" of yours, the one where you had used a magic marker for the numerals (think you posted it in regards to the famous Invicter) and we can just stick to it as being made with the highest attention to details, AND made in Switzerland (guess it will pas as long as you have a mouth full of toblerone while assembling/writing on it) And then we can just crucify who ever tries to diss it as being a rip-off? You up for that? We are on to a potential gold mine here my friend!
dog smile.gif

dog smile.gif

You getting infamous Rolf: I will close this thread because everything WILL be solved by PM, that you like it or NOT! dog smile.gif

dog smile.gif

That's my final word to you: Learn how to push the chrono pushers before you open your mouth!
And remember that the majority of the people here, agree with me as you are just a public dirty laundry washer!
Now, let's move on, I will dust your watch and you'll just eat the rest yourself because I don't have anything to do with my authorized dealers at all!!

NOT.WTF!!! Did he really write that??? I can´t find it, maybe I´m banned from seeing new threads or something, hahahahaha. But if so, it´s actually even funnier, because just a cpl of hours ago, I sent Carlos a PM on WUS, telling him that I will try to have the issues looked at by my local watchmaker, and that the case was closed on my part. So if his reply to this is to go on thread only to tell me to solve this by PM, then he is in a whole different category than I even thought him to be. I´m dying over here, hahahaha.
Please post the link to where he said that William, cause I can´t see it, even though I started this whole show

LMAO Rolf! I got you! No it's just a self-mounted parody my friend...Carlos is innocent in that, I'm kidding with you

Haha, ok ...I will settle the dogs here and lock away the hardwear again...Sounded a bit over the top even from WUS

Posted: Mon May 16th, 2011 09:17 am

FnuSnu99
3T WIS

Joined:	Thu Jan 20th, 2011
Location:	Land Of The Norsemen
Posts:	720
Status:	Offline

oagaspar wrote: Sorry to hear of your problems Rolf and I'm not in total agreement with your approach to the problems as you expressed them on a brand forum,but as a vendor(Prometheus) who relies on the forums for a large part of his sales ,I would have expected something more in the line of "I'm sorry to hear of your problems,send me the watch and I will send you a new watch"...that would have spoken volumes to the 1000's of WIS who read the forums daily.
...that said,send the watch to Prometheus for repair and see if the issues can be resolved.

Yes, agree, and as I told Paxman, I probably should have taken it up directly with Prometheus from the get go, but again, he NEVER agreed to anything other than clearing the dust, and constantly repeated that he couldn´t do anything else since I got it from an AD (and that was all done by PM´s). So either way I would have gone about this, I would still be where I am now ...
And he keeps on repeating that he can´t give me a full refund, which I have NEVER asked for in the fist place since I only wanted things fixed. So I still stand by my decision, that since he clearly has stated that he will ONLY clear the dust, and that´s it, I will not send it to him, but try to fix it locally instead. Saves me a whole lot of trouble with taxes, shipping, tax declarations etc. Had he said that he would even look at the other problems, and see what could be done, that would have been a completely different matter, I would send it to him in a heart beat. But not to only clear dust.

Posted: Mon May 16th, 2011 09:23 am

Newton
3T WIS

Joined:	Sun Dec 13th, 2009
Location:	Rochester, Minnesota USA
Posts:	162
Status:	Offline

FnuSnu99 wrote: Newton wrote: I was following your Prometheus issues over on WUS to see how it was coming along. As a matter of fact I posted a comment on the Prometheus Forum in response suggesting that you give Carlos the courtesy of addressing the issues before posting. However, the WUS response just burned my butt !!!

I checked in the other day to see how things were going with the CS followup only to find that the post had been closed WTF !!!! Although, by your own admission you probably should have contacted Carlos first, this doesn't mean you didn't have real issues that required real resolution. And this doesn't mean that there aren't members who want to find out what happened. Like me.

I have a Prometheus OD/GMT that I love. True, the internal bezel crown is beyond touchy, and the lume is not the best. But I love this watch, and had not heard of any issues with Carlos up until this point.

I always try to avoid commenting on issues between multiple people without having both sides from both parties. It works for me, so I am not going to comment here.

But closing the post on WUS is just BS !!!!! Think I may hang out more on 3T in the future.

Newton, I agree to your position of always having both sides of the story, and also often the best to stay out of disputes like this, all together. And as you can see from my review and even my thread on WUS, I to state that I probably should have given Carlos the courtesy of dealing with the issues, outside a forum thread. So yes, agree on that to (to some extent) But still, I stick by my decision as I feel it is important to inform. And I´m not only dragging it in the dirt, but also stated what I like about it, and there are several things in fact, as you can see in my review. My main issues with this whole matter, is how prometheus/Carlos and WUS conduct their business. And to say that one is not responsible for own product if it is sold through a AD, that to me is just wrong.
When you put a product out there, and advertise it with all the bells and whistles , well then you also need to handle when people think your product lacks a bit in regards to quality. (IMHO)

I think your review is more than fair. And I agree 100% to not accept responsibility for the product you produce is just wrong. I still love my Prometheus, and from a practical standpoint, if something goes wrong I am not going to send the watch to Portugal. I knew this when I bought the watch, so to me its no big deal.

Attitude, and responsibility, are a completely different matter. If it turns out that Prometheus does not provide service for the watches they build, then it will just as difficult for customers to provide Prometheus with money for said watches. The market has a way of working these things out.

For all parties concerned, I hope this works itself out to everyones satisfaction. I fired off an email to a Prometheus AD (not the same one) to get his viewpoint on the matter. I like Prometheus watches and WANT them to be a company I would continue to support. Hope Carlos sees it that way.

The only people that gossip more than old women, are WIS's. So NOT correcting this could be the kiss of death. I sincerely hope thats not the case

Posted: Mon May 16th, 2011 09:36 am

oagaspar
Site Founder

Joined:	Sun Sep 4th, 2005
Location:	Akron, USA
Posts:	28499
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FnuSnu99 wrote: oagaspar wrote: Sorry to hear of your problems Rolf and I'm not in total agreement with your approach to the problems as you expressed them on a brand forum,but as a vendor(Prometheus) who relies on the forums for a large part of his sales ,I would have expected something more in the line of "I'm sorry to hear of your problems,send me the watch and I will send you a new watch"...that would have spoken volumes to the 1000's of WIS who read the forums daily.
...that said,send the watch to Prometheus for repair and see if the issues can be resolved.

Yes, agree, and as I told Paxman, I probably should have taken it up directly with Prometheus from the get go, but again, he NEVER agreed to anything other than clearing the dust, and constantly repeated that he couldn´t do anything else since I got it from an AD (and that was all done by PM´s). So either way I would have gone about this, I would still be where I am now ...
And he keeps on repeating that he can´t give me a full refund, which I have NEVER asked for in the fist place since I only wanted things fixed. So I still stand by my decision, that since he clearly has stated that he will ONLY clear the dust, and that´s it, I will not send it to him, but try to fix it locally instead. Saves me a whole lot of trouble with taxes, shipping, tax declarations etc. Had he said that he would even look at the other problems, and see what could be done, that would have been a completely different matter, I would send it to him in a heart beat. But not to only clear dust.
I can only imagine that if you had taken it directly to Prometheus 1st, the end result would have been the same,an unsatisfied customer...hopefully Carlos will address the situation more favorably and offer an exchange.

Posted: Mon May 16th, 2011 10:50 am

Johnny P
Advisor

Joined:	Thu Nov 3rd, 2005
Location:	USA
Posts:	1783
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My solution would have been to send the watch back to the place of purchase for a full refund (problem solved) the first few days after receiving the POS. To many issues for a brand new watch straight out of the box for me to keep. JMO

Posted: Mon May 16th, 2011 11:07 am

elemental
3T WIS

Joined:	Mon Feb 9th, 2009
Location:	Girard, Ohio USA
Posts:	590
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Johnny P wrote: My solution would have been to send the watch back to the place of purchase for a full refund (problem solved) the first few days after receiving the POS. To many issues for a brand new watch straight out of the box for me to keep. JMO

this man speaks the truth

Posted: Mon May 16th, 2011 11:36 am

Hammerfjord
Moderator

Joined:	Thu Apr 16th, 2009
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Posts:	5821
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elemental wrote:
Johnny P wrote: My solution would have been to send the watch back to the place of purchase for a full refund (problem solved) the first few days after receiving the POS. To many issues for a brand new watch straight out of the box for me to keep. JMO

this man speaks the truth

That's what I recommanded Rolf to do at the very start of our mail exchange: Coz that's my way also.
But he calculated that loosing the sum of Norwegian taxes + shipping(from and back to Asia) would still leave him unsatisfied...
As he said, he like the watch. Let's hope for him that the problematics will be solved in time.

Posted: Mon May 16th, 2011 12:05 pm

Johnny P
Advisor

Joined:	Thu Nov 3rd, 2005
Location:	USA
Posts:	1783
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Hammerfjord wrote:
elemental wrote:
Johnny P wrote: My solution would have been to send the watch back to the place of purchase for a full refund (problem solved) the first few days after receiving the POS. To many issues for a brand new watch straight out of the box for me to keep. JMO

this man speaks the truth

That's what I recommanded Rolf to do at the very start of our mail exchange: Coz that's my way also.
But he calculated that loosing the sum of Norwegian taxes + shipping(from and back to Asia) would still leave him unsatisfied...
As he said, he like the watch. Let's hope for him that the problematics will be solved in time.

I can understand that, he's in a catch 22 situation that sucks. I hope the issues get resolved.

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