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| Movado | Rate Topic |
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| Posted: Sun Sep 20th, 2009 07:48 pm |
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1st Post |
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Simon_Leung 3T WIS 
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In Vancouver,the after sales service for Movado watches is appalling. On average the wait time to get parts ordered is between 4-6 weeks and it comes from the New York Service Center. I have no problems with that. I've been told: That the Movado Service Centre in Toronto,Ontario was closed down and everything was moved to New York. The Headache: However,recently we took a customer Movado in for warranty repair and the whole process took 2 months! Our Head Office contacted Movado via email during that time and the answer was the same. Either there was no response. They'll Tell Us: "It's been ordered and is on it's way to Vancouver,you should have it the part with a few weeks." There were no specific answers given by Movado, basically we have to wait until parts arrive. Ranting: I have a feeling that Movado doesn't seem to care about Customer Service or that their Service Center is reluctant to help. Either way this is unacceptable behavior by a well established company. To be honest, I get better service at McDonald's! Cheers, Simon
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| Posted: Sun Sep 20th, 2009 08:05 pm |
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2nd Post |
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mcwright Admin 
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I mailed a watch to Moscow. Got it back scratched and modified from the original. Too much hassle to send back. I have sent watches to Trias in the past and had them repaired or replaced with little problem. Sent a watch to Seiko. Got it back a month later unrepaired. Sent it back and it was repaired and returned in 4 weeks. I have an Accutron with a spot on the dial. I have not sent it in as I have read here of a watch being returned with scratches. So, I understand your frustration.
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| Posted: Sun Sep 20th, 2009 08:41 pm |
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3rd Post |
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elemental 3T WIS
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I couldnt agree more. My lady bought a Movado before we were together, and when the bracelet broke (a bangle type,under warrantee) it was 4 months to get it fixxed. and then they tried to charge us because while they had it the warrantee expired! (400$ for a bracelet fix, and an unwanted battery that also died while they waited for a new bracelet). after some motivational language on my behalf.. all the fees were dropped, but i would never consider one, nor would i recommend one to someone.
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| Posted: Sun Sep 20th, 2009 10:51 pm |
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4th Post |
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Simon_Leung 3T WIS
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I understand that parts for vintage watches may or may not be available. A watch that is under warranty that takes up to 4 months to receive parts,it's just ridiculous. My feeling is that Movado is trying to avoid warranty repairs at all costs. If this is case,then please let all your Authorized Dealers know,so that we can tell our clients. Makes me wonder how many watch companies have this kind of behavior? Cheers, Simon
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| Posted: Thu Sep 24th, 2009 01:01 am |
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5th Post |
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Nighthawk 3T WIS
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Can't say I've had that sort of experience with Movado. I bought a Series 800 watch that fit, but really needed another link in the bracelet to be comfortable. The salesperson at the Movado store provided me with the service center number and offered to assist me in getting the links if problems arose. I called the service center, provided them with the numbers on the back of the watch and information about the sale and they offered to send two links free of charge. The links arrived as promised and on time, and after 20 minutes worth of work, I'm really enjoying the watch. Sorry your experience wasn't as positive.
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| Posted: Thu Sep 24th, 2009 02:37 am |
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6th Post |
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Simon_Leung 3T WIS
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Thanks for sharing Nighthawk. Usually the repairs would take about 2-3 weeks on average. This has now been increased to 6-8 weeks due to supply and shipment of parts. A customer had to notify his lawyer just to get the watch back from warranty service, that is how this situation has gotten to this point. I was fortunate enough to avoid this confrontation because the watch was delivered to us by the afternoon. I love being in sales,however this situation could have been eliminated. Cheers, Simon
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