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| Oceanaut and there customer service department | Rate Topic |
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| Posted: Wed Oct 25th, 2006 06:21 pm |
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1st Post |
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e.avery 3T WIS 
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Oceanaut and there customer service department I purchased an Oceanaut Submatic with the yellow dial, just because I wanted to be like my hero Ken, and it was a good deal also. It had a screw that the threads were stripped the link was fine, so I went to the web site and emailed customer service. I waited and finally got a response in the form of a fedex emial with the tracking # of the screw, a little over kill for just a screw. Now that is service, I did not get the customary "I need to see a receipt", or the "we only warranty the movement for 5 years the bracelet is not covered" just got service and not on an expensive watch either. Good job Oceanaut, that is what you pay for product and service, not bad at all.
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| Posted: Wed Oct 25th, 2006 07:31 pm |
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2nd Post |
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oagaspar Site Founder 
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Good to hear Eric! Oceanaut is a Class Watch Co....or should I say a "Real" Watch Co.hand6.gif On a similar note...I took the back off of my Jean Marcel Atlas and lost one of the tiny screws(s**t happens) called JM/CS and a screw is being sent at N/C without even asking!cool10.gif
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| Posted: Wed Oct 25th, 2006 08:12 pm |
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3rd Post |
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e.avery 3T WIS
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Get a light green mat to work on that cures a lot of sins. Bergoen makes one for $13 or so has adhesive back that is great for a bench but they have some that do not have the back and that will help with screws. You can get job trays, I use them in all of the businesses that deal with customer work orders and they help us out allot. Just some idea's, have a good night.
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| Posted: Wed Oct 25th, 2006 08:29 pm |
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4th Post |
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oagaspar Site Founder
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e.avery wrote: I need to look into getting one...ty Eric! hand6.gif...this 1 unfortunately fell on a hard wood floor...I know with moving a lot of crap around I will find it  ...I have been using the large mouse pads in black ...but I was trying out a new screwdriver only to find it was magnetized(not good to use on mech./auto watches)and shook it off instaed of just taking it off the driver....Dohhhhhh! Get a light green mat to work on that cures a lot of sins. Bergoen makes one for $13 or so has adhesive back that is great for a bench but they have some that do not have the back and that will help with screws. You can get job trays, I use them in all of the businesses that deal with customer work orders and they help us out allot. Just some idea's, have a good night.
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| Posted: Wed Oct 25th, 2006 09:09 pm |
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5th Post |
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mcwright Admin 
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Eric! Did you say Ken is your HERO? 
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| Posted: Wed Oct 25th, 2006 09:24 pm |
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6th Post |
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e.avery 3T WIS
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Mike, after me not liking the Tissot, no rephrase that hate it, I thought it time that we agree on a watch that was a safe bet, and that was the Oceanaut. I keep the Tissot as a reminder of how nerve dead some peoples wrist must be, that is pure pain on my wrist. Oscar, if you put a magnetic anything near a watch you deserve what you get. If it starts running fast send it to me and I will zap it or if I see you I can bring my zapper. The thought of inducing randomness to the order of a magnetic tool just is right up my ally.
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| Posted: Wed Oct 25th, 2006 09:39 pm |
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7th Post |
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mcwright Admin
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Eric, I do notice that a lot of WIS types buy the Tissot 1000 diver. Then they sell it. There always seems to be someone selling that watch used. There are always buyers for it too. But, I have often wondered why so many get re-sold.
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| Posted: Sat Oct 28th, 2006 01:12 pm |
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8th Post |
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e.avery 3T WIS
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Just an update Oceanaut Cust. Service, they delivered my screw today on a Saturday, not bad Oceanaut.
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| Posted: Sat Oct 28th, 2006 01:36 pm |
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9th Post |
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KenC Admin 
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And I got mine from my hero, Oscar..................they are a beautiful, well built and extremely comfortable watch.....it was my "go to" watch while traveling this summer! hand6.gif e.avery wrote: Oceanaut and there customer service department
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| Posted: Sat Oct 28th, 2006 11:59 pm |
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10th Post |
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oagaspar Site Founder
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e.avery wrote: Great to see someone get "screwed" in a Good Way!:D Awesome CS/Oceanaut and Congrats Eric!cool10.gif Just an update Oceanaut Cust. Service, they delivered my screw today on a Saturday, not bad Oceanaut.
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| Posted: Mon Oct 30th, 2006 11:55 am |
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11th Post |
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jakisbck 3T WIS 
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Eric I own (2) Seastars 1000 and im just curious as to why you dis-like the Tissot that you had? Although you use the word HATE................................:shock:
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| Posted: Mon Oct 30th, 2006 12:22 pm |
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12th Post |
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e.avery 3T WIS
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The edges on the raised display back are cut at sharp angles, and dig into the wrist as the watch moves. If it had a more rounded corner or if the full back was one elevation then the lever action of the force would not be so pronounced. If they lost the raised diplay back it would be great.
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