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| Buffing/Polishing a Bracelet Clasp | Rate Topic |
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| Posted: Sat Jan 30th, 2010 10:04 am |
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1st Post |
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maxinflixion 3T WIS
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So I sold my Sea Devil ,and as seen in the 3T Watch Cycle, the desk diving marks on the clasp were a put off to my buyer (it did not sell to a 3T member). I feel bad because I truly overlooked this in my description. I've offered to replace the clasp if Benarus has any available, or to have it buffed/polished for him. Anyone have rough ideas as to how much it would cost to have the clasp buffed/polished?? As an aside, I have also offered to refund his money and take the watch back.
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| Posted: Sat Jan 30th, 2010 10:17 am |
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2nd Post |
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Paxman 3T WIS 
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I admire your integrity but don't be held hostage by a tight ass demanding his money back due to some normal wear on the bracelet clasp. Isn't it a brushed finish? Takes about 5 minutes to bring back using a scotch-brite pad? Per your add you are the second owner so this buyer should know he's getting a well used watch.
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| Posted: Sat Jan 30th, 2010 10:18 am |
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3rd Post |
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oagaspar Site Founder 
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not all buyers expect a watch to be without some desk diving marks on the bracelet....unless it is sold as Mint or LNIB...there are several ways to brush the scratches out of a bracelet that are fairly easy and the subject has been discussed here many times hand6.gif http://www.timetechtalk.com/view_topic.php?id=19044&forum_id=1&highlight=scratch+removal http://www.timetechtalk.com/view_topic.php?id=19513&forum_id=1
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| Posted: Sat Jan 30th, 2010 10:52 am |
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4th Post |
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maxinflixion 3T WIS
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Thanks guys. The buyer seems like a bit of a hothead. Admittedly, I wore that watch w/ the bracelet quite a bit so the clasp is marked up. However, now that he has awoken and replied to me with a second dick-ish email, my patience and willingness to go that extra mile is diminishing. He is crying that the WHOLE BRACELET looks bad. I am quite confident it doesn't. I have offered a couple of options to make it right. 1- Paying to get it buffed/polished 2- Buying a new clasp 3- IF the cost is within reason, splitting the cost of a new bracelet If none of these options work out, I will be offering to pay for it to be shipped back and refund ALL costs once the watch is received (I would not refund first for a self described "hothead" as there is no telling what he'd do to a watch before shipping it back). In my view, this is beyond fair and equitable.
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| Posted: Sat Jan 30th, 2010 02:38 pm |
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5th Post |
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maxinflixion 3T WIS
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As can be expected, he definitely changed his tune once he saw I was being proactive and wasn't selling him a bunk piece.
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| Posted: Sat Jan 30th, 2010 03:44 pm |
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6th Post |
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sharkfin 3T WIS 
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Hi, would the Bergeon brush removal tool work in the instance? Is the bracelet shiny polish or brushed? I've seen others with good results, but its a brushed look. Dave
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| Posted: Sat Jan 30th, 2010 05:52 pm |
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7th Post |
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maxinflixion 3T WIS
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It's brushed. I am sure it would work.
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| Posted: Sat Jan 30th, 2010 08:08 pm |
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8th Post |
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mcwright Admin 
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Per your listing: "It's in great condition. Has some visible wear on the lugs from numerous strap changes. Other than that it's beautiful." My take is you need to say that the watch is a per cent of new condition. Such as 90% or something like that. If there are noticeable desk-rash (as it is called) marks on the bracelet, then it should be noted. That said, a jeweler can remove the scratches on most brushed bracelets with ease. Ditto for the clasp. I have received a few watches off of ebay with unacceptable amounts of scratches on the bracelet that was not covered in the description. So, I can understand the buyer being put off by it. It doesn't give him an excuse to be a butt-head, though. Apologize for the oversight (it happens), offer a refund as you have, or settle on a dollar amount for buffing out the scratches.
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| Posted: Sun Jan 31st, 2010 02:04 pm |
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9th Post |
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maxinflixion 3T WIS
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Assuming a $25 charge for buffing and the cost of a good meal while waiting, I gave the buyer a $50 rebate. I probably gave in a little TOO much, but settling the matter quickly and keeping a good reputation are more important than squabbling over a few bucks. It WAS my oversight to begin with.
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| Posted: Sun Jan 31st, 2010 02:17 pm |
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10th Post |
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mcwright Admin
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I think you did a great job of handling this. cat28.gif
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| Posted: Sun Jan 31st, 2010 02:24 pm |
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11th Post |
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ericf 3T WIS 
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i literally did my breitling this am with the bergeon brush and posted pics at another forum...im tellin ya it looks BNIB now....easy as using a pencil.....seriously  
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| Posted: Sun Jan 31st, 2010 02:25 pm |
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12th Post |
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ericf 3T WIS
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BTW was the 1st time i ever used this brush as i just got it......
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