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| Warranty on TJ MAXX Hammies: | Rate Topic |
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| Posted: Mon Sep 25th, 2006 11:14 am |
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1st Post |
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KenC Admin 
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3T Members, and others, can buy from TJ MAXX with confidence. Here is an email from TJ MAXX confirming the fact that the Hammies are covered by factory warranty! Here was my 2nd email to TJ MAXX (the 1st response was a little lacking in detail) Kenneth J Costich II (kcostich@xxx.com) To: customerservice@tjx.com Subject: RE: TJ MAXX Customer Service Email Diane, I think I need a little more than an "understanding". What is the process to send the watch to Hamilton for warranty work. I purchased the watch brand new in box. It has a little booklet, but nothing I can find about warranty service. Do I simply send it in with a copy of my sales receipt from TJ MAXX showing proof and date of purchase? In one there is no warranty card/booklet. In the other, there is a warranty booklet that states, "This warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official HAMILTON dealer ("valid warranty certificate")". The one warranty certificate/booklet that I have, is not so stamped. Please advise. Thank you, Ken Kenneth J Costich II Tucson, Arizona kcostich@xxx.com This is TJ MAXX's reponse: CustomerService@tjx.com +Add contact To: kcostich@xxx.com Subject: TJ MAXX Customer Service Email Dear Mr. Costich: Thanks for getting back to us. Please accept our apologies fornot responding to your e-mail. Unfortunately, we have no record of having received the second e-mail from you. Regardless, we checked with the Buyer who explained that wehave an agreement with Hamilton and they will honor anywarranty of a watch that is purchased in our stores. Pleasesend the watch to them as indicated in the booklet, along witha copy of your receipt. Should you have any difficulty, pleaselet us know. Sincerely, Diane T.J. Maxx Customer Service
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| Posted: Mon Sep 25th, 2006 12:35 pm |
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2nd Post |
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oagaspar Site Founder 
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Good Job Ken!!! I was preaching this at WUS for a long time and finally gave up......getting it in writing can't be Beat,Buddy!
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| Posted: Mon Sep 25th, 2006 01:46 pm |
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3rd Post |
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KenC Admin
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O.A. Gaspar wrote: Good Job Ken!!! Thanks, Oscar..............I did it mostly because there is one totally unknowledgeable nitwit over there who thinks that his uneducated opinions are, indeed, fact. He jumped in the "Hammy" thread over there when everyone was having a great time with it to cast his usual uninstructed negative pall over it. I don't think he's ignorant of the facts, I just think he's too stupid to grasp them!!! 
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| Posted: Mon Sep 25th, 2006 02:12 pm |
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4th Post |
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James Haury 3T WIS
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This is vaguely related. I went to marshalls and found out they have kenneth cole watches at good prices (they are quartz of course) The designer shoe outlet in Berwyn has the same kind of watch sets you can find on times square for 10 bucks or so.They are not highly recommended though they will probably keep good time.I do not have a TJ Maxx nearby.By the way Marshalls is owned by TJ Maxx.
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| Posted: Mon Sep 25th, 2006 02:15 pm |
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5th Post |
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sleddog218 3T WIS
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Good deal Ken. I'd always been just a little leary of the warranty thing, not at all due to Rob's negative spin. I've considered trying to pick one or two up at TJ's, maybe churn one or both on the 'bay. If I could sell one for a decent price, the one I kept would essentially be free. Way to go, great follow up! Take care buddy, David
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| Posted: Thu Sep 28th, 2006 07:21 am |
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6th Post |
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rws in nc 3T WIS
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KenC wrote: 3T Members, and others, can buy from TJ MAXX with confidence. Here is an email from TJ MAXX confirming the fact that the Hammies are covered by factory warranty! That's great news. I have a Hammy at their service center in NJ getting repaired. I bought it from TJ Maxx back in June. I had it for about 3 weeks and it broke. I could have taken it back to TJ Maxx for a refund, but I like the watch so decided to send it to Hamilton for repair. I was told that TJ M was not and AD so to make a long story short I got TJ to knock of the price of the repair ($246) that Hamilton was going to charge me, off of my purchase price. I too, talked to TJ Corporate CS and was basically blown off. Kudos to you for getting it done. I'll be calling the Hamilton repair center today to see what's up.
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| Posted: Thu Sep 28th, 2006 07:57 am |
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7th Post |
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e.avery 3T WIS 
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rws in nc what was wrong with the watch and what movement was it? I would love to get in on that racket. To be the original manufacturer of the watch and movement it break and then charge to fix it, 3 weeks after sale. If I was Swatch I would start unloading all the seconds there, and charge people to fix my own production errors, or maybe I am just having an Invictim flash back. Hamilton's very seldom break due to Swatch having control of the entire production process. That and they actually know how to build a watch.
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| Posted: Thu Sep 28th, 2006 08:11 am |
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8th Post |
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rws in nc 3T WIS
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It is a the Khaki field automatic chronograph 42mm with the valjoux 7750 movement. The register at the "12 o'clock" position, wouldn't increment when the large second hand passed 12. TJM was very accomodating and agreed to refund my money, even after their return period, but I wanted to keep the watch. Ultimately, TJM refunded the amount that Hamilton was charging me to fix it. That was a great jester on TJ's part. Edit: It's 8:30 EST. The Service Center in Secaucus, NJ opened at 8:00. I called them. They still stand by their position that TJ Maxx is not an AD, nor do they have any "agreement" to make any sort of warranted repairs. I guess this thing is still unresolved. Last edited on Thu Sep 28th, 2006 08:33 am by rws in nc |
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| Posted: Thu Sep 28th, 2006 09:08 am |
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9th Post |
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oagaspar Site Founder
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rws in nc wrote: First off Welcome to 3T RWS!!!and Ty for your input!hand6.gif..I have heard similar stories with the Hamilton service facilty in N.J and not just about TJ purchases and wonder why they have such a problem with servicing any HamiltonWatch within Warranty Time constraints  I understand there are many such AD's who won't work on anything they don't sell ?...I have a local AD of many fine Brands locally who has no problem with service work regardless of where it was purchased and still under warranty...and it's probably why they are still in business since 1920! The local TJ's here fills out the back of the receipt with serial#,date.model etc... and insists that the warranties are covered and will not issue a refund if the warranty booklet is not intact....why go to these lengths if it were not true... It is a the Khaki field automatic chronograph 42mm with the valjoux 7750 movement.
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| Posted: Thu Sep 28th, 2006 09:18 am |
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10th Post |
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e.avery 3T WIS
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That is funny O, my Tj-Maxx barely gave me an inner box and no documentation. I do live in the sticks where they were amazed to find out that "They make watches that don't take batteries, is that a new thang. Boy it is really amazing what they can do now a days". Sorry had to throw that one in there just for a since of perspective.
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| Posted: Thu Sep 28th, 2006 10:07 am |
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11th Post |
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oagaspar Site Founder
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e.avery wrote: I believe it Eric!...:P The TJMaxx here gets very precise at their jewelery counter and carry Corum,Raymind Weil,Versace...just toname a few and every salesperson for every Watch I have bought fills out the same forms upon purchase and gives an explicit explanation as to Warranty and Return options!...I attached a pic of just one of my receipts...:) That is funny O, my Tj-Maxx barely gave me an inner box and no documentation. I do live in the sticks where they were amazed to find out that "They make watches that don't take batteries, is that a new thang. Boy it is really amazing what they can do now a days". Sorry had to throw that one in there just for a since of perspective. Attachment: Picture 002.jpg (Downloaded 21 times)
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| Posted: Thu Sep 28th, 2006 10:45 am |
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12th Post |
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KenC Admin
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The 3 I have bought have the same type data on the receipt! O.A. Gaspar wrote: e.avery wrote:
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